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TV Licensing FAQs

Your questions answered. TV Licensing FAQs in one place.

 
When is a TV Licence needed

Watching on TV and online

Do I need a TV Licence to watch subscription services like Netflix, Amazon or Now TV?

Do I need a TV Licence to watch streamed programmes?

When don't I need a licence to watch TV?

Do I need a TV Licence for every TV in my household?

Do I need a TV Licence to watch BBC iPlayer?

Do I need a licence if I only use my TV for gaming or DVDs?

Do I need a TV Licence if I only ever watch on demand services (e.g. catch-up TV) online?

Do I need a licence to watch TV away from home?

Do I need a TV Licence if I watch programmes broadcast from outside the UK or Channel Islands?

What is ‘Live TV’ and when do I need a licence to watch it?

What does 'on demand' mean?

Other questions about TV Licence usage

Do I need a TV Licence to listen to the radio?

What if I only need a TV Licence for part of the year?

No Licence Needed declaration

How do I tell you that I don't need a TV Licence?

What happens if I don't have a TV Licence?

Second home customers

Do I need a licence for my mobile home or caravan?

Do I need a TV Licence for my second home?

I have a free over 75 TV Licence, can I claim a second free licence for my holiday home?

Students

Does my parents' TV Licence cover me while I'm away at university?

Do I need a TV Licence in a hall of residence?

Tenants & lodgers

I’m a tenant in a shared house. Who is responsible for the TV Licence?

Clubs and community groups

Do I need a TV Licence to watch or host a live TV screening at a community event?

Paying for and receiving your TV Licence

How much does a TV Licence cost?

How do I change my current payment method?

Can I buy a TV Licence for less than a year?

What if I'm having trouble paying?

How long will it take to receive my TV Licence if I buy it online?

How do I pay for a TV Licence?

When I pay for my TV Licence, will I be covered straight away?

How far in advance can I buy a TV Licence?

How do I pay at a PayPoint? Where's my nearest?

Can I buy a TV Licence for someone else?

How can I buy or renew a black and white TV Licence?

What if I’m on holiday and can’t pay?

Receiving your TV Licence

Switch to TV Licence by email.

I have lost my TV Licence, what do I need to do?

Struggling to pay?

What if I'm having trouble paying?

What if I’m on holiday and can’t pay?

Debt advice for customers paying by Direct Debit or payment card

Struggling to pay for your TV Licence?

Direct Debit

Can I pay monthly or quarterly by debit or credit card?

How does the quarterly Direct Debit scheme work?

Why are my payments so big? I chose to pay smaller amounts weekly/monthly.

I've missed a Direct Debit instalment. What do I do?

How can I view my payment plan to see my next Direct Debit payment?

How do I change my Direct Debit payment date?

TV Licensing payment card and savings card (cash plan)

How does the payment card work?

How do I apply for a payment card?

How can I pay towards my TV Licence using my payment card or savings card?

How do I apply for a savings card?

I need help using the TVL Pay app

My savings or payment card is lost, stolen, or damaged

How can I check my payment or savings card balance?

I've missed a payment card payment. What should I do?

My payment card won’t work. How can I contact you?

Can I pay, get reminders, and other information by text?

I am a cash plan's customer and I haven't received a TV Licence document yet. Is this normal?

I need help using the TVL Pay app

Debit/credit Card

What types of debit and credit cards do you accept?

How far in advance can I pay for my TV Licence using a debit or credit card?

Reduced fee and concessionary TV Licences

Are there any concessions available?

Free over 75 TV Licence

How do I apply for a free over 75 TV Licence?

I'm over 74 but the licence at my home is in someone else's name. Can I apply for a free over 75 licence?

As the licence holder, can I transfer my licence to someone who is eligible for a free over 75 licence?

I'm over 75 and pay for my TV Licence. Can I cancel and get a refund?

Where can I find my National Insurance number? What if I don't have one?

What do I need to do if an over 75 TV Licence holder dies?

Will my over 75 TV Licence cover people at my address younger than 75?

Can I get a free over 75 TV Licence or short term licence if I live in Jersey, Guernsey or Isle of Man?

What if there is more than one person aged over 75 living at my address?

What changes are being made to the free over 75 TV Licence?

Residential care homes

What is an ARC concessionary TV Licence?

How can I apply for an ARC concession or add residents to an existing scheme?

What are preserved rights for an ARC concession?

Cancellation and refunds

Cancellations

I'm moving to an address that already has a TV Licence. How can I cancel mine?

I’ve moved or I don't watch TV at my new address. How do I cancel my licence?

What do I do if a TV Licence holder is now deceased?

How do I cancel my Direct Debit?

I’m moving abroad – how do I cancel my licence?

I’m moving into a care home. Do I need to cancel my licence?

Refunds

How we work out refunds

How can I get a refund?

I'm over 75 and pay for my TV Licence. Can I cancel and get a refund?

When can I request a refund?

I have two licences for the same address. How can I claim a refund?

What if I only need a TV Licence for part of the year?

How can I get a replacement refund form?

Can I still get a refund on TV Licensing Savings Stamps?

View and update your TV Licence

Your TV Licence number

Does my TV Licence number stay the same from year to year?

How do I check when my TV Licence expires?

How can I find out my TV Licence number?

What do I do if a TV Licence holder is now deceased?

What do I need to do if an over 75 TV Licence holder dies?

Updating your personal details

How can I find out my TV Licence number?

How do I change my details?

How do I change my bank account details?

Moving home

What if I'm moving home and still don't need a licence?

How do I notify you of my new address?

Can I transfer my TV Licence to another person, as I'm moving out?

What happens when I move home?

How do I change my address?

I’m moving into a care home. Do I need to cancel my over 75 licence?

I've moved. Do I need a new payment or savings card for my new address?

Businesses and other organisations

I'm a landlord - is it my responsibility to provide a TV Licence?

Does my business need a TV Licence?

How much does a Company Group TV Licence cost?

What is a hotel and mobile unit TV Licence and how do I apply?

What if we only have Closed Circuit Television (CCTV) at our premises?

Armed Forces - Am I covered by the base's TV Licence?

About TV Licensing and the TV Licence

About the TV Licence

How much does a TV Licence cost?

How will you know if I don't have a TV Licence?

How long does a TV Licence last?

What are the terms and conditions of a standard TV Licence?

How do the detector vans work?

Can I have my TV Licence in a joint name?

Is there only one type of TV Licence?

What is a hotel and mobile unit TV Licence and how do I apply?

Scams, security and other information

How do I know if the email I have been sent is a genuine TV Licensing email and not a phishing attempt?

Helping you avoid TV Licensing text and telephone scams

Debt advice for customers paying by Direct Debit or payment card

Struggling to pay for your TV Licence?

What is the TV Licensing Simple Payment Plan?

Do I need an application form to buy a TV Licence?

Is Value Added Tax (VAT) payable on a TV Licence?

Other websites offering TV Licensing information and services

Are there any restrictions about who can buy a TV Licence?

I have received a letter about a problem setting up my monthly Direct Debit

Is this site secure?

Contacting us and how we contact you

Contacting TV Licensing

How do I contact TV Licensing?

How do I report someone who is watching TV without a TV Licence?

What are your call centre opening hours and call charges?

How do I tell you about an unoccupied address or empty property?

How do I make a complaint?

Emails and Texts from TV Licensing

How do I know if the email I have been sent is a genuine TV Licensing email and not a phishing attempt?

How do I know if I have been sent a genuine TV Licensing text message?

Helping you avoid TV Licensing text and telephone scams

Letters from TV Licensing

I recently told you that I don’t use TV, why have you sent me a letter saying I must buy a TV Licence or risk prosecution?

I don't have a TV, why do I keep getting letters sent to me?

I've recently bought a TV Licence, but I’ve received a letter saying that my address is unlicensed. When will my purchase register on your system?

What should I do if I have received a letter for a previous occupier?

General information about TV Licensing is available in other languages: