Your questions answered. TV Licensing FAQs in one place.
Do I need a TV Licence to watch subscription services like Netflix, Amazon or Now TV?
Do I need a TV Licence to watch streamed programmes?
When don't I need a licence to watch TV?
Do I need a TV Licence for every TV in my household?
Do I need a TV Licence to watch BBC iPlayer?
Do I need a licence if I only use my TV for gaming or DVDs?
Do I need a TV Licence if I only ever watch on demand services (e.g. catch-up TV) online?
Do I need a licence to watch TV away from home?
Do I need a TV Licence if I watch programmes broadcast from outside the UK or Channel Islands?
What is ‘Live TV’ and when do I need a licence to watch it?
What does 'on demand' mean?
Do I need a TV Licence to listen to the radio?
What if I only need a TV Licence for part of the year?
How do I tell you that I don't need a TV Licence?
What happens if I don't have a TV Licence?
Do I need a licence for my mobile home or caravan?
Do I need a TV Licence for my second home?
I have a free over 75 TV Licence, can I claim a second free licence for my holiday home?
Does my parents' TV Licence cover me while I'm away at university?
Do I need a TV Licence in a hall of residence?
I’m a tenant in a shared house. Who is responsible for the TV Licence?
Do I need a TV Licence to watch or host a live TV screening at a community event?
How much does a TV Licence cost?
How do I change my current payment method?
Can I buy a TV Licence for less than a year?
What if I'm having trouble paying?
How long will it take to receive my TV Licence if I buy it online?
How do I pay for a TV Licence?
When I pay for my TV Licence, will I be covered straight away?
How far in advance can I buy a TV Licence?
How do I pay at a PayPoint? Where's my nearest?
Can I buy a TV Licence for someone else?
How can I buy or renew a black and white TV Licence?
What if I’m on holiday and can’t pay?
Switch to TV Licence by email.
I have lost my TV Licence, what do I need to do?
Debt advice for customers paying by Direct Debit or payment card
Struggling to pay for your TV Licence?
Can I pay monthly or quarterly by debit or credit card?
How does the quarterly Direct Debit scheme work?
Why are my payments so big? I chose to pay smaller amounts weekly/monthly.
I've missed a Direct Debit instalment. What do I do?
How can I view my payment plan to see my next Direct Debit payment?
How do I change my Direct Debit payment date?
How does the payment card work?
How do I apply for a payment card?
How can I pay towards my TV Licence using my payment card or savings card?
How do I apply for a savings card?
I need help using the TVL Pay app
My savings or payment card is lost, stolen, or damaged
How can I check my payment or savings card balance?
I've missed a payment card payment. What should I do?
My payment card won’t work. How can I contact you?
Can I pay, get reminders, and other information by text?
I am a cash plan's customer and I haven't received a TV Licence document yet. Is this normal?
What types of debit and credit cards do you accept?
How far in advance can I pay for my TV Licence using a debit or credit card?
Are there any concessions available?
How do I apply for a free over 75 TV Licence?
I'm over 74 but the licence at my home is in someone else's name. Can I apply for a free over 75 licence?
As the licence holder, can I transfer my licence to someone who is eligible for a free over 75 licence?
I'm over 75 and pay for my TV Licence. Can I cancel and get a refund?
Where can I find my National Insurance number? What if I don't have one?
What do I need to do if an over 75 TV Licence holder dies?
Will my over 75 TV Licence cover people at my address younger than 75?
Can I get a free over 75 TV Licence or short term licence if I live in Jersey, Guernsey or Isle of Man?
What if there is more than one person aged over 75 living at my address?
What changes are being made to the free over 75 TV Licence?
What is an ARC concessionary TV Licence?
How can I apply for an ARC concession or add residents to an existing scheme?
What are preserved rights for an ARC concession?
I'm moving to an address that already has a TV Licence. How can I cancel mine?
I’ve moved or I don't watch TV at my new address. How do I cancel my licence?
What do I do if a TV Licence holder is now deceased?
How do I cancel my Direct Debit?
I’m moving abroad – how do I cancel my licence?
I’m moving into a care home. Do I need to cancel my licence?
How we work out refunds
How can I get a refund?
When can I request a refund?
I have two licences for the same address. How can I claim a refund?
How can I get a replacement refund form?
Can I still get a refund on TV Licensing Savings Stamps?
Does my TV Licence number stay the same from year to year?
How do I check when my TV Licence expires?
How can I find out my TV Licence number?
How do I change my details?
How do I change my bank account details?
What if I'm moving home and still don't need a licence?
How do I notify you of my new address?
Can I transfer my TV Licence to another person, as I'm moving out?
What happens when I move home?
How do I change my address?
I’m moving into a care home. Do I need to cancel my over 75 licence?
I've moved. Do I need a new payment or savings card for my new address?
I'm a landlord - is it my responsibility to provide a TV Licence?
Does my business need a TV Licence?
How much does a Company Group TV Licence cost?
What is a hotel and mobile unit TV Licence and how do I apply?
What if we only have Closed Circuit Television (CCTV) at our premises?
Armed Forces - Am I covered by the base's TV Licence?
How will you know if I don't have a TV Licence?
How long does a TV Licence last?
What are the terms and conditions of a standard TV Licence?
How do the detector vans work?
Can I have my TV Licence in a joint name?
Is there only one type of TV Licence?
How do I know if the email I have been sent is a genuine TV Licensing email and not a phishing attempt?
Helping you avoid TV Licensing text and telephone scams
What is the TV Licensing Simple Payment Plan?
Do I need an application form to buy a TV Licence?
Is Value Added Tax (VAT) payable on a TV Licence?
Other websites offering TV Licensing information and services
Are there any restrictions about who can buy a TV Licence?
I have received a letter about a problem setting up my monthly Direct Debit
Is this site secure?
How do I contact TV Licensing?
How do I report someone who is watching TV without a TV Licence?
What are your call centre opening hours and call charges?
How do I tell you about an unoccupied address or empty property?
How do I make a complaint?
How do I know if I have been sent a genuine TV Licensing text message?
I recently told you that I don’t use TV, why have you sent me a letter saying I must buy a TV Licence or risk prosecution?
I don't have a TV, why do I keep getting letters sent to me?
I've recently bought a TV Licence, but I’ve received a letter saying that my address is unlicensed. When will my purchase register on your system?
What should I do if I have received a letter for a previous occupier?
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