TV Licensing FAQs

Your questions answered. TV Licensing FAQs in one place.

Paying for and receiving your TV Licence

How do I pay at a PayPoint? Where's my nearest?

Can I buy a TV Licence for less than a year?

What if I'm having trouble paying?

How can I buy or renew a black and white TV Licence?

How far in advance can I buy a TV Licence?

How long will it take to receive my TV Licence if I buy it online?

How do I pay for a TV Licence?

When I pay for my TV Licence, will I be covered straight away?

Can I buy a TV Licence for someone else?

What if I’m on holiday and can’t pay?

Direct Debit

Why are my payments so big? I chose to pay smaller amounts weekly/monthly.

I've missed a Direct Debit instalment. What do I do?

How can I view my payment plan to see my next Direct Debit payment?

How do I change my Direct Debit payment date?

TV Licensing payment card and savings card (cash plan)

My savings or payment card is lost, stolen, or damaged

How can I check my payment or savings card balance?

I've missed a payment card payment. What should I do?

My payment card won’t work. How can I contact you?

Can I pay, get reminders, and other information by text?

I am a cash plan's customer and I haven't received a TV Licence document yet. Is this normal?

Debit/credit card

How far in advance can I pay for my TV Licence using a debit or credit card?

Receiving your TV Licence

Switch to TV Licence by email.

I have lost my TV Licence, what do I need to do?

Ways to pay

How do I change my current payment method?

Direct Debit

Can I pay monthly or quarterly by debit or credit card?

How does the quarterly Direct Debit scheme work?

TV Licensing payment card and savings card (cash plan)

How does the payment card work?

How do I apply for a payment card?

How can I pay towards my TV Licence using my payment card or savings card?

How do I apply for a savings card?

How does the savings card work?

Debit/credit Card

What types of debit and credit cards do you accept?

View and update your TV Licence

How do I check when my TV Licence expires?

How can I find out my TV Licence number?

What do I need to do if an over 75 TV Licence holder dies?

Updating your personal details

How can I find out my TV Licence number?

How do I change my details?

How do I change my bank account details?

Your TV Licence number

Does my TV Licence number stay the same from year to year?

Moving home

What if I'm moving home and still don't need a licence?

How do I notify you of my new address?

Tips for home movers

Can I transfer my TV Licence to another person, as I'm moving out?

What happens when I move home?

How do I change my address?

I’m moving into a care home. Do I need to cancel my over 75 licence?

I've moved. Do I need a new payment or savings card for my new address?

Cancellation and refunds

Cancellations

I'm moving to an address that already has a TV Licence. How can I cancel mine?

I’ve moved or I don't watch TV at my new address. How do I cancel my licence?

How do I cancel my Direct Debit?

I’m moving abroad – how do I cancel my licence?

I’m moving into a care home. Do I need to cancel my licence?

Refunds

How we work out refunds

How can I get a refund?

I'm over 75 and pay for my TV Licence. Can I cancel and get a refund?

What do I do if a TV Licence holder is now deceased?

When can I request a refund?

I have two licences for the same address. How can I claim a refund?

How can I get a replacement refund form?

Can I still get a refund on TV Licensing Savings Stamps?

Contacting us and how we contact you

Contacting TV Licensing

How do I contact TV Licensing?

How do I report someone who is watching TV without a TV Licence?

What are your call centre opening hours and call charges?

How do I tell you about an unoccupied address or empty property?

How do I know if I have been sent a genuine TV Licensing text message?

Making a complaint

How do I make a complaint?

Letters from TV Licensing

I recently told you that I don’t use TV, why have you sent me a letter saying I must buy a TV Licence or risk prosecution?

I don't have a TV, why do I keep getting letters sent to me?

I've recently bought a TV Licence, but I’ve received a letter saying that my address is unlicensed. When will my purchase register on your system?

What should I do if I have received a letter for a previous occupier?

Emails from TV Licensing

How do I know if the email I have been sent is a genuine TV Licensing email and not a phishing attempt?

Your contact preferences and how we get in touch with you

Can I receive my TV Licence renewal notice by email?

About TV Licensing and the TV Licence

About the TV Licence

When does the licence fee change?

How much does a TV Licence cost?

How will you know if I don't have a TV Licence?

How long does a TV Licence last?

What are the terms and conditions of a standard TV Licence?

How do the detector vans work?

Can I have my TV Licence in a joint name?

Is there only one type of TV Licence?

What is a hotel and mobile unit TV Licence and how do I apply?

About TV Licensing

What do TV Licensing do?

What is TV Licensing?

When is a TV Licence needed

Do I need a TV Licence to listen to the radio?

Do I need a TV Licence for every TV in my household?

What if I only need a TV Licence for the first part of the year?

Do I need a TV Licence to watch iPlayer?

Do I need a TV Licence for all types of home?

TV and how you watch it

Do I need a TV Licence to watch subscription services like Netflix, Amazon or Now TV?

Do I need a licence if I only use my TV for gaming or DVDs?

Do I need a TV Licence if I only ever watch on demand services (e.g. catch-up TV) online?

Do I need a TV Licence if I watch programmes broadcast from outside the UK or Channel Islands?

Do I need a licence to watch TV away from home?

Do I need a TV Licence to watch streamed programmes?

When don't I need a licence to watch TV?

What is ‘Live TV’ and when do I need a licence to watch it?

What does 'on demand' mean?

No Licence Needed declaration

How do I tell you that I don't need a TV Licence?

What happens if I don't have a TV Licence?

Clubs and community groups

Do I need a TV Licence to watch or host a live TV screening at a community event?

Second home customers

Do I need a licence for my mobile home or caravan?

Do I need a TV Licence for my second home?

I have a free over 75 TV Licence, can I claim a second free licence for my holiday home?

Students

Does my parents' TV Licence cover me while I'm away at university?

Do I need a TV Licence in a hall of residence?

Tenants & lodgers

I’m a tenant in a shared house. Who is responsible for the TV Licence?

Businesses and other organisations

I'm a landlord - is it my responsibility to provide a TV Licence?

Does my business need a TV Licence?

How much does a Company Group TV Licence cost?

If I own a business do I need more than one TV Licence?

What if we only have Closed Circuit Television (CCTV) at our premises?

I am a TV Dealer, do I need a TV Licence for the business?

Armed Forces - Am I covered by the base's TV Licence?

Reduced fee and concessionary TV Licences

Are there any concessions available?

Free over 75 TV Licence

How do I apply for a free over 75 TV Licence?

I'm over 74 but the licence at my home is in someone else's name. Can I apply for a free over 75 licence?

As the licence holder, can I transfer my licence to someone who is eligible for a free over 75 licence?

I'm over 75 and pay for my TV Licence. Can I cancel and get a refund?

Where can I find my National Insurance number? What if I don't have one?

What do I need to do if an over 75 TV Licence holder dies?

Will my over 75 TV Licence cover people at my address younger than 75?

Can I get a free over 75 TV Licence or short term licence if I live in Jersey, Guernsey or Isle of Man?

What if there is more than one person aged over 75 living at my address?

When will I receive my free over 75 TV Licence?

Residential care homes

What is an ARC concessionary TV Licence?

How can I apply for an ARC concession or add residents to an existing scheme?

What are preserved rights for an ARC concession?

Blind (severely sight impaired)

How do I apply for or renew a blind TV Licence?

Further information and advice

Debt advice for customers paying by Direct Debit or payment card

Do I need an application form to buy a TV Licence?

Is Value Added Tax (VAT) payable on a TV Licence?

Other websites offering TV Licensing information and services

Are there any restrictions about who can buy a TV Licence?

Can I get my TV Licence and reminder in an accessible format?

Is this site secure?

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