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I need help using the TVL Pay app

Our TVL Pay smartphone app allows TV Licensing payment card customers to make payments towards their TV Licence conveniently and easily, wherever they are.

The app is only available to customers who pay using our TV Licensing payment card (it is not currently available to TV Licensing savings card customers). Find out about other ways to pay for your TV Licence.

TV Licensing app on a mobile phone

The TVL Pay app lets TV Licensing payment card customers:

  • Register a debit or credit card for quick and easy TV Licensing payments
  • View the last 10 payments made through the app
  • Use the in-app barcode to make a payment in store at any PayPoint

To download the app, visit the App Store or Google Play.

Need more help or advice? See our frequently asked questions below.

 

Do I have to register to use TVL Pay?

No, you don’t have to register to use TVL Pay. But, registering means you’ll be able to store your TV Licensing payment card and bank card details to help you make payments more easily. You’ll also be able to see the last 10 payments you’ve made through the app.


How do I register to use the app? (select to find out more)

Once you have downloaded the TVL Pay app and opened it up on your device, select ‘Register’ on the home screen.
 

Step 1 – linking your TV Licensing payment card to the app

Enter your email address in the ‘Email address’ field.

TV Licensing app on a mobile phone

'A' If you have the letter with your bar code on:

  • you can select the camera icon in the top right corner to scan it.

'B' If you have your TV Licensing payment card:

  • tap the ‘Add card’ button, select ‘TV Licensing card’, then enter your 19-digit TV Licensing payment card number.

Select ‘Next’ at the bottom of the screen.
 

Step 2 – confirming your account

You will receive an email containing a code, to confirm your account. If the email doesn’t arrive in your inbox, please check your junk folder. Input the code into the box marked, ‘Enter code’.

Select ‘Next’ at the bottom of the screen.
 

Step 3 – registering your TVL Pay account

Enter your First Name, Last Name and UK mobile number in the fields provided. Then create a password for your TVL Pay account in the ‘Password’ field.

Your password must contain 1 uppercase character, 1 lowercase character, 1 number, and be at least 10 characters in length. Please confirm your password in the ‘Confirm password’ box.

Tap ‘Finish’ at the bottom of the page.
 

Step 4 – after registering

Once your registration is successful, you will be asked if you want to add a bank card, such as a debit or credit card. You can either do this straightaway, or add it later.

You will also receive a text asking you to confirm your mobile number. The text message will contain a code. Please open the app on your device, go to ‘My preferences’ and enter the code to confirm. You will also have the option of requesting a new code, if you need one.

How do I find my 19-digit payment card number?

Your 19-digit card number 'C' is on your TV Licensing payment card. You can also use the TVL Pay app to scan the barcode on your letter from TV Licensing to sign up.


TV Licensing payment card example

My TV Licensing card is not recognised.

As it stands, the app is only suitable for TV Licensing payment card customers. To check if you have a payment card, it will say Your Payment Card at the top of your card. If you have a savings card, you will not be able to use the app. This is the current situation, but we are looking to expand this service in the future.


I’ve forgotten my password.

Please select the ‘Forgotten password’ option on the TVL Pay login screen. Enter your email address and we’ll explain the simple steps you need to follow to reset your password.


I’ve deleted my activation code.

If you don’t have the activation code you were sent during registration, you’ll need to wait 48 hours, and start the registration again.


I cannot complete the final step of registration.

To complete the final step, please make sure your password is at least 10 characters and that they match in both fields.


How do I add a new TV Licensing payment card?

Once you’ve signed in, select ‘My TV Licensing payment cards’. You can either select ‘Add card’ and enter your 19 digit card number, or select the camera in the top right to scan the barcode on your letter.


How do I add a new bank card?

Once you’ve signed in, select the ‘My bank cards’ icon and press the + in the top right corner 'D'.

TV Licesning app screen

You’ll need to enter your card type, card number, expiry date, the name on your card, card security code and add a ‘nickname’ for the card. This will help you to identify it.


Why have I been charged 1p, on top of my payment?

Some banks charge 1p to authorise your bank card. This amount will appear on your bank statement but not your TV Licensing account. It will eventually be refunded to your bank account, but how long it will take depends on your bank.


Can I pay using a debit or credit card I haven’t saved?

Yes, you can. Go to ‘Pay’ and select the account you want to make a payment for, select the option to use another card and enter the new details.


How do I turn off SMS or email receipts for payments made through TVL Pay?

Once you’ve signed in, select ‘My preferences’ on the ‘Home’ screen to switch off either SMS or email receipts. If you decide you want to receive them again, just use the switch to restart them.

Please note, if you switch off SMS or email receipts within TVL Pay you may still receive other emails or text messages from TV Licensing.


How do I change the email address that is linked with my TVL Pay account?

If you would like to change the email address that is linked with your TVL Pay account, you will need to sign up again with the new email address.


Where can I view payments I haven’t made through TVL Pay?

To view the last 10 payments you’ve made towards your licence, sign in to your TV Licensing payment card on the website using your customer number, last name and postcode.

Payments made through this app or in store at a PayPoint will appear as PP.


I received an email from noreply@paypoint.com. Is this a scam?

If you are a TV Licensing payment card customer and you use the TVL Pay app to make TV Licence payments via your mobile phone, your receipts and confirmation emails will be sent from noreply@paypoint.com and the sender’s name will show as TVL Pay. If you’d like more information, please visit our security pages.


Still need help with something?

If you need any other help, please call us on 0300 555 0301*.

*Calls to our 0300 numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive minutes, calls to an 0300 number will be included free of charge.

 

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