Our TVL Pay smartphone app allows TV Licensing payment card customers to make payments towards their TV Licence conveniently and easily, wherever they are.
The app is only available to customers who pay using our TV Licensing payment card. Find out about other ways to pay for your TV Licence.
The TVL Pay app lets TV Licensing payment card customers:
No, you don’t have to register to use TVL Pay. But, registering means you’ll be able to store your TV Licensing payment card and bank card details to help you make payments more easily. You’ll also be able to see the last 10 payments you’ve made through the app.
Once you have downloaded the TVL Pay app and opened it up on your device, select ‘Register’ on the home screen.
Step 1 – linking your TV Licensing payment card to the app
Enter your email address in the ‘Email address’ field.
If you have the letter with your bar code on:
If you have your TV Licensing payment card:
Select ‘Next’ at the bottom of the screen.
Step 2 – confirming your account
You will receive an email containing a code, to confirm your account. If the email doesn’t arrive in your inbox, please check your junk folder. Input the code into the box marked, ‘Enter code’.
Select ‘Next’ at the bottom of the screen.
Step 3 – registering your TVL Pay account
Enter your First Name, Last Name and UK mobile number in the fields provided. Then create a password for your TVL Pay account in the ‘Password’ field.
Your password must contain 1 uppercase character, 1 lowercase character, 1 number, and be at least 10 characters in length. Please confirm your password in the ‘Confirm password’ box.
Tap ‘Finish’ at the bottom of the page.
Step 4 – after registering
Once your registration is successful, you will be asked if you want to add a bank card, such as a debit or credit card. You can either do this straightaway, or add it later.
You will also receive a text asking you to confirm your mobile number. The text message will contain a code. Please open the app on your device, go to ‘My preferences’ and enter the code to confirm. You will also have the option of requesting a new code, if you need one.
Your 19-digit card number is on your TV Licensing payment card. You can also use the TVL Pay app to scan the barcode on your letter from TV Licensing to sign up.
As it stands, the app is only suitable for TV Licensing payment card customers. To check if you have a payment card, it will say Your Payment Card at the top of your card. If you have a savings card, you will not be able to use the app. This is the current situation, but we are looking to expand this service in the future.
Please select the ‘Forgotten password’ option on the TVL Pay login screen. Enter your email address and we’ll explain the simple steps you need to follow to reset your password.
If you don’t have the activation code you were sent during registration, you’ll need to wait 48 hours, and start the registration again.
To complete the final step, please make sure your password is at least 10 characters and that they match in both fields.
Once you’ve signed in, select ‘My TV Licensing payment cards’. You can either select ‘Add card’ and enter your 19 digit card number, or select the camera in the top right to scan the barcode on your letter.
Once you’ve signed in, select the ‘My bank cards’ icon and press the + in the top right corner.
You’ll need to enter your card type, card number, expiry date, the name on your card, card security code and add a ‘nickname’ for the card. This will help you to identify it.
Some banks charge 1p to authorise your bank card. This amount will appear on your bank statement but not your TV Licensing account. It will eventually be refunded to your bank account, but how long it will take depends on your bank.
Yes, you can. Go to ‘Pay’ and select the account you want to make a payment for, select the option to use another card and enter the new details.
Once you’ve signed in, select ‘My preferences’ on the ‘Home’ screen to switch off either SMS or email receipts. If you decide you want to receive them again, just use the switch to restart them.
Please note, if you switch off SMS or email receipts within TVL Pay you may still receive other emails or text messages from TV Licensing.
If you would like to change the email address that is linked with your TVL Pay account, you will need to sign up again with the new email address.
To view the last 10 payments you’ve made towards your licence, sign in to your TV Licensing payment card on the website using your customer number, last name and postcode.
Payments made through this app or in store at a PayPoint will appear as PP.
If you are a TV Licensing payment card customer and you use the TVL Pay app to make TV Licence payments via your mobile phone, your receipts and confirmation emails will be sent from email@example.com and the sender’s name will show as TVL Pay. If you’d like more information, please visit our security pages.
If you need any other help, please call us on 0300 555 0301*.
*Calls to our 0300 numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive minutes, calls to an 0300 number will be included free of charge.