Already entered your personal details on a fake site or in response to a phone call? Report it to Action Fraud or call them on 0300 123 2040. If this included card or bank account details, talk to your bank immediately.
We will always:
If you’re still not sure please check our advice below. You can also view your licence or payment plan.
Fraudulent emails try to catch you off your guard by panicking you into taking action immediately. Fake websites will ask you to do things we never would.
We'll never unprompted:
On our website we'll never ask for:
Scammers will try to disguise their email address because they normally can't use a genuine TV Licensing one. On a computer or laptop, you’ll normally see the email address between the <> symbols, as shown below.
Note: On a mobile device you may need to select the sender’s name to show the email address.
Genuine TV Licensing emails will always use your title and last name. Scammers may simply use your email address, or say ‘Dear Customer’ or nothing at all.
Do not click on links or attachments. If you’re unsure, you can inspect links first, as follows.
On a computer, hover over the link with your mouse (but don’t click it).
On a mobile or tablet, press down and hold (don’t release whilst on the link).
If you’re not sure the website is genuine, don't enter any information. If you have any doubts type in ‘www.tvlicensing.co.uk' into the address bar to arrive at the official TV Licensing website.
Scammers can’t use ‘www.tvlicensing.co.uk’ for copy-cat sites. They’ll try to disguise this so carefully inspect the full address in the browser bar.
How scammers fake it
One way is to make a tiny spelling mistake or change so small it looks genuine at first glance.
Another way is to bury the website name at the end of a longer one which has .tvlicensing.co.uk. near the start.
The site name (e.g. ‘tvlicensing.co.uk’) has to come just before the first ‘/’ symbol. In the example below www.safetechltd.co.uk tells you this is a fake site.
Often, scammers will take the real emails and amend them. Look out for changes in the wording used, especially if:
When our officers visit a property they will:
If you’d like more information about potential scam emails and how to spot them, you might find the following websites helpful:
If you have any doubts whether an email has come from us you can use our other contact details.