How do I know if the email I have been sent is a genuine TV Licensing email and not a phishing attempt?

Phishing is when you are sent an email which is designed to look like it comes from a trustworthy organisation but has actually come from someone else. The sender normally wants you to provide them with passwords or bank or credit card details or to pay money into their account. By keeping alert and following these simple rules you should be able to spot a scam:

  • Check the email contains your name - we always include your name in any emails we send you. If the email starts with a generic greeting such as "Dear customer" then it is a phishing email and should be deleted.
  • Check the email subject line - anything along the lines of "Action required", "Security Alert", "System Upgrade", "There is a secure message waiting for you", and so on, should be treated as suspect.
  • Check the email address - does the email address look like one that TV Licensing use? For example donotreply@tvlicensing.co.uk. Look closely as often the address may be similar.
  • Check for a change in style - often the scammers will take the real emails and amend them. Look out for changes in the wording used, especially if it seems too casual or familiar.
  • Check for spelling and grammar - are there any spelling mistakes, missing full stops or other grammatical errors?
  • Check the links go to the TV Licensing website - hover over the links in the email to see their destination and check the web address carefully. If you are not sure, go directly to the TV Licensing website.
  • Never provide details by email - we will never ask you to reply to an email and provide bank details or personal information.

If you have any doubts if an email has come from us you can visit the TV Licensing website directly by typing www.tvlicensing.co.uk into your web browser or you can use our other contact details.

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