We are aware that there are a number of fraudulent emails in circulation. If you think you’ve received one, please just delete it. If you have followed a link from one of these emails, don’t provide any personal or financial information. Further information can be found here.
If you have entered personal information as a result of this fraudulent email you should report the fraud to the Action Fraud Helpline or by calling 0300 123 2040. If you have submitted any bank or card details, please speak to your bank immediately.
There are several ways you can contact us.
You can get in touch using our quick and easy Contact us form (in step 2 of the form click the 'Contact us' button at the bottom). You can also view, renew or change the details on your TV Licence by signing in to your TV Licence.
For payment card customers (cash plan). All queries and new applications.
0300 555 0286
For Direct Debit customers, or if you pay all in one go, call us on:
0300 790 0368
Monday to Friday: 08:30 to 18:30
Saturday: 08:30 to 13:00
Sunday and public holidays: closed
Monday 24 December: 08:30 to 13:00
Tuesday 25 December: closed
Wednesday 26 December: closed
Thursday 27 December: 08:30 to 18:30
Friday 28 December: 08:30 to 18:30
Saturday 29 December: 08:30 to 13:00
Sunday 30 December: closed
Monday 31 December: 08:30 to 13:00
Tuesday 1 January: closed
Wednesday 2 January: 08:30 - 18:30
Os hoffech gael gair â chynrychiolydd Trwyddedu Teledu yn Gymraeg, ffoniwch Linell Gymorth Gymraeg Trwyddedu Teledu ar 0300 790 6042*.
The address to write to is:
A minicom facility for the deaf or hard of hearing is available on 0300 790 6050*.
Mae gwasanaeth Minicom ar gael i bobl sy'n fyddar neu'n drwm eu clyw ar
0300 790 6053