If you no longer need your licence, and you are eligible for a refund, we base our calculations on:
We usually ask for evidence to support refund requests. We use all this information to work out whether you’re entitled to a refund, and if so, how much.
Any refund due is calculated in unused months. You must have at least one complete month left on your licence that you won’t need before it expires.
So you could get a refund for between one and 11 months, depending on how long you have left on your licence.
You won’t be eligible for a refund if there is less than one month between the cancellation date and the expiry date.
If you haven’t paid for your licence in full, its expiry date may be changed to reflect what you’ve paid.
If we approve your refund, your licence will be cancelled automatically.
If you’re not eligible for a refund, you can still cancel your licence online.
No. We do not reconsider claims or change refund amounts once a refund has been applied for and processed.
Want more detail? You can read our refund policy.