The Simple Payment Plan, launched on April 1, 2020, was created for those in financial difficulty.
Customers who qualify are able to choose from either a fortnightly or monthly payment plan that spreads the cost of a licence over 12 months, which is different to current payment plans. The Simple Payment Plan also offers flexibility if a payment is missed, as it can be spread across the remainder of the plan instead of having to pay double the amount next time. If payments are missed three months in a row, customers are removed from the Simple Payment Plan.
Customers are eligible to join if they:
If you would like to speak to someone about your finances, there are many not-for-profit organisations offering free, confidential and independent advice. Any not-for-profit organisation providing this service can refer you to us to join the Simple Payment Plan, and we’ve included contact details for some of these organisations below:
Customers who qualify can choose from either a fortnightly or monthly cash payment plan. Customers paying via this scheme can make payments:
Alternatively, payments can be taken from a bank account via a monthly Direct Debit or by setting up a Continuous Payment Authority (CPA), where payments are taken from a debit or credit card monthly or fortnightly.
Find out other ways we can help if you are struggling to pay for your licence.