My savings or payment card is lost, stolen, or damaged

Your savings will still be safe and you will still be able to make payments towards your TV Licence (see 'How to pay until your new card arrives' below).

To order a new card

To request a replacement card please call 0300 303 8617* and let us know your:

  • licence number or Customer number;
  • last name;
  • postcode.

How to pay until your new card arrives

Until you receive your new card you can still make payments using the following methods:


You can make a payment online on our secure site using your debit or credit card. You can also check your balance and view your payment history online.


If you've previously made a debit/credit card payment towards your TV Licence, simply text PAY followed by your customer number along with the amount you wish to pay to 64488 (e.g. to pay £6.00, text PAY 123456789 6.00). Your customer number is printed on your payment schedule. Savings card customers can also text PAY to 64488 to save towards their next TV Licence. If you haven’t already made a payment using your debit or credit card please call 0300 555 0286*.

We'll never ask you to text your full debit/credit card number or details. All texts will be charged at your standard text message cost set by your mobile phone service provider.


You can make payments by cash or debit card at any PayPoint using the barcode printed on any of the letters we've recently sent you. You will be issued with a receipt as proof of payment, which you should keep with your licence.

You can find your nearest PayPoint at PayPoint locator. To check disabled access call 0800 310 0000. There aren’t any PayPoints in the Channel Islands or Isle of Man. Instead you can pay at any post office.


Payment card customers can call us on our 24 hour automated enquiry service on 0300 555 0286*.

Savings card customers can call us on our 24 hour automated enquiry service on 0300 555 0281*.

About the TV Licensing payment card

About the TV Licensing savings card

*Calls to our 0300 numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive minutes, calls to an 0300 number will be included free of charge.

General information about TV Licensing is available in other languages: