If you have received a text message and aren’t sure if it’s genuine, the following advice may help you. If you’d like to check your licence or payment plan you can sign in to our website.
Before you enter any information, you should check the website address is our genuine website:
If you’ve received a suspicious text message, help stop the scammers and please report it to Action Fraud.
If you’re unsure if a text message you’ve received is genuine, you can sign-in to your licence online at any time. If the message asks you to call a number, please check it’s one of these numbers:
If you’ve received a text which asks you to call any other number, do not call the number included.
Occasionally we may call you if there’s a problem with your TV Licence. This will usually be about a missed payment, a cancelled Direct Debit, or a reminder to renew, so you may recognise what the call is about.
We’ll call you from either 0300 790 6075 or 0300 555 0285.
If you’re not sure the call is genuine, don’t provide any personal information. You can sign-in to view your licence and payment plan to check if there is any action required.
If you’ve contacted us with a query, one of our team may call you back but only to discuss your original query. This may be from a withheld number, but the call will only be to help you with the query you’ve raised.