We’re sorry but due to the impact of Coronavirus our contact centres are currently closed. Unfortunately, this means we can’t respond to your calls or emails. We appreciate this comes at a very challenging time for many people. Please check our help and advice page, including ways you can manage your licence online.
Please don’t cancel your Direct Debit if you'd like to:
We will cancel your Direct Debit for you.
Find out when to cancel your licence and request a refund.
When you apply for a free over 75 licence or a blind licence, you don’t need to cancel your Direct Debit. When we process your application we will cancel it for you and refund any money that we owe you.
The government funded, free over 75 TV Licence scheme is being replaced on 1 August 2020.
If you’d like to change to paying monthly or weekly, find out more.
Find out how to change your Direct Debit payment date to the 1st, 8th, 15th or 22nd of the month.
Cancelling your Direct Debit does not cancel your licence, so unless we hear from you, you will still receive the reminder letters we send to unlicensed addresses.
To cancel your licence, please use our Contact us form telling us why you’re cancelling, your current address (and your old address if you’ve moved).
Once you’ve done this, make sure you cancel your Direct Debit with your bank.