How do I cancel my Direct Debit?

Customers who have been affected by the Bilsdale transmitter fire can check our dedicated page for the latest information.

Please don’t cancel your Direct Debit if you'd like to:

  • request a refund,
  • apply for a different type of licence, or
  • change payment scheme.

We will cancel your Direct Debit for you.

I want to apply for a refund

Find out when to cancel your licence and request a refund.

I want to apply for a different type of licence?

When you apply for a free over 75 licence or a blind licence, you don’t need to cancel your Direct Debit. When we process your application we will cancel it for you and refund any money that we owe you.

I want to change my payment scheme or payment date?

Find out how to change your current payment method or change your Direct Debit payment date to the 1st, 8th, 15th or 22nd of the month.

Find out about other ways to pay.

I don’t need my licence at any address. I want to cancel it.

Cancelling your Direct Debit does not cancel your licence, so unless we hear from you, you will still receive the reminder letters we send to unlicensed addresses.

You can cancel your licence online now.

Once you’ve done this, make sure you cancel your Direct Debit with your bank.

View the Direct Debit Guarantee

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