I’ve moved or I no longer watch TV at my address. How do I cancel my licence?

Customers who have been affected by the Bilsdale transmitter fire can check our dedicated page for the latest information.

You can cancel your licence if you no longer:

  • watch or record programmes as they’re being shown on TV, on any channel
  • watch or stream programmes live on an online TV service (such as ITV Hub, All 4, YouTube, Amazon Prime Video, Now TV, Sky Go, etc.)
  • download or watch any BBC programmes on BBC iPlayer.

How to cancel your licence

If you’re not eligible for a refund, you can still cancel your licence.

  • If you pay by Direct Debit or all in one go, use our Contact us form. Tell us why you’re cancelling, your current address (and your old address if you’ve moved).
  • Once you’ve done this, make sure you cancel your Direct Debit with your bank, if this is how you pay.
  • If you pay with a TV Licensing payment card: please call us.

Once we have cancelled your licence you can make a No Licence Needed declaration to stop letters being sent to the address for up to two years.

How to request a refund

You can request a refund up to two weeks before you move. If we approve your refund, your licence will be cancelled automatically.

Request a refund

Find out how we work out refunds


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