If you're struggling to make your TV Licence payments, you'll find help here with answers to the most frequently asked questions.
We know that some customers find paying the licence fee difficult. We will do all we can to help. If you have a question about your payments, please contact us as soon as possible to talk about what to do next.
If you pay for your licence with a payment card, please call 0300 555 0286
If you pay by Direct Debit, please call 0300 790 6068*.
* Lines open 8:30am to 6:30pm Monday to Friday. Calls to our 0300 numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive minutes with your mobile, calls to an 0300 number will be included.
You need a TV Licence to watch or record programmes as they’re being shown on TV, on any device. This applies even if you have been made bankrupt.
If you would like to speak to someone about your finances, there are not-for-profit organisations who could help. Their advice is free, confidential and independent. We’ve included some contact details for these organisations below:
People can go to a debt advice provider to apply for a ‘breathing space’ from their debts. A 60 day Breathing Space may be given. For those suffering a mental health crisis, the Breathing Space will last as long as any treatment and for 30 days after the end of treatment.
TV Licensing will then work with the debt advisor to ensure that the customer is on the best payment plan to help them reduce the money (arrears) they owe. Breathing Space applies only to arrears, not to regular payments.
Customers can’t apply directly to TV Licensing for a Breathing Space – this needs to be done through a debt advice provider.
The law says you need a TV Licence to watch or record programmes as they’re being shown on TV, on any device. Without one, you risk prosecution and a fine of up to £1,000*.