TV Licensing works with hundreds of organisations across the UK to ensure licence fee payers are supported with information about when a licence is needed, the concessions available and manageable ways to pay.
We work with community organisations including groups for older people, people with disabilities, money advice, housing and multilingual groups to achieve this.
We provide a range of resources to ensure advisers are up to date and have access to everything they might need to help them support those who find it more difficult to stay correctly licensed.
Vulnerable customers. TV Licensing recognises that some people are vulnerable due to their personal circumstances. As we have contact with almost every address in the UK, it is important that we make reasonable adjustments and provide additional support when required to enable us to interact appropriately with vulnerable customers.
Our vulnerable customers policy describes our approach towards these customers and how we support them.
The topics below provide useful information and support materials you can download.
This toolkit helps you to identify genuine TV Licensing communications, and to spot the scammers.
The Simple Payment Plan is for people who need more support paying their bills.
This leaflet, aimed at advisers, explains who is eligible for the plan, how it works and how your clients can be referred.
This leaflet explains who needs a TV Licence and how much it costs. It also goes into detail about the various ways you can pay.
This guide for advisers aims to answer some of the additional questions you may have about TV Licensing.
This leaflet includes all you need to know about the TV Licence.
Information about the TV Licence is also available in large print.
Our Easy Read leaflet provides key information explained simply about the TV Licence, including how much it costs, how to get one, what to do if you don’t need one, and how to contact us if you need more help.
We also provide Easy Read pages on this website.
This information is designed for those who provide support to tenants.
This leaflet is written for people working for housing associations as well as landlords and tenants in housing schemes. It explains who is responsible for buying a TV Licence to cover rental properties, how much it costs, and ways to pay.
This leaflet is designed to help advisers working with those who don't speak English as their first language. It explains who needs a TV Licence, how much it costs, how you can pay for one and what concessions are available.
Watch our videos about when you need a TV Licence, what it funds, ways to pay, scams, students and going paperless.
If you require a number of TV Licensing leaflets, then you can place a free order online.