If you’ve missed a Direct Debit payment we’ll always contact you to let you know what’s gone wrong and what you need to do next.
If your bank declined the payment you can do either of the following:
We’ll try to collect the missed payment the following month. Before we do this we’ll write to confirm the amount and payment date.
All you need to do is check the bank details we hold for you are still up-to-date and make sure there’s enough money in your account.
If you’re struggling to pay we’ll do all we can to help.
If you pay monthly you can avoid a higher payment the following month if you pay the missed payment within a few days of receiving our letter.
Just sign in to see your licence and payment plan details and follow the on screen instructions to pay by debit or credit card. You’ll need:
If you paid the missed payment you’ll receive confirmation on screen and by email. Your payment plan will update to show any payments made, future payments and any new bank details entered.
If you need to speak to us, you can pay for your licence by phone.
We won’t be able to take your payment if:
If you closed your old bank account without moving your Direct Debit you can update your bank details online.
To reinstate your Direct Debit and make up any missed payments by debit or credit card sign in to see your licence and payment plan details and follow the on screen instructions. You’ll need:
If you’ve missed two or more payments for your current TV Licence (the licence you have now) you may owe us money.
In this situation your Direct Debit with TV Licence will be cancelled and you may be contacted by akinika Debt Recovery Limited, a licensed debt collection agency. They are authorised to collect payments on behalf of TV Licensing and will work with you to help you pay what you owe.