We’re sorry but due to the impact of Coronavirus our contact centres are currently closed. Unfortunately, this means we can’t respond to your calls or emails. We appreciate this comes at a very challenging time for many people. Please check our help and advice page, including ways you can manage your licence online.
If someone at your new address already has a TV Licence that will cover you, you can cancel your licence up to two weeks before you move.
You will normally be covered if the other person is your spouse, partner, family member or joint tenancy or joint mortgage holder. If you’ll be a tenant or lodger at the new address, you will need your own licence. In this case you should move your licence to your new address.
You can request a refund up to two weeks before you move. If we approve your refund, your licence will be cancelled automatically.
If you’re not eligible for a refund, you can still cancel your licence.