Residential care homes

As a manager of a residential care home, you need to make sure the home is covered by a TV Licence if anyone watches or records television programmes as they're being shown on TV or an online TV service. This includes residents, staff and guests using devices such as a TV, computer, mobile phone, games console, digital box or DVD/VHS recorder.

Your accommodation may qualify for a concessionary licence for residents. Please check the table below to see if it is eligible.

What needs to be covered
What needs to be covered:

Your accommodation needs to be covered by:

Full fee TV Licences for all communal areas, guest rooms and staff accommodation

These cost £145.50 for colour or £49.00 for black and white.

Each communal area, guest room and staff accommodation in which people watch or record television programmes as they’re being shown on TV will need to be covered by a full fee TV Licence.

Pay for your TV Licence

And an accommodation for residential care (ARC) Concessionary TV Licence for all residents

This costs £7.50 per room, flat or bungalow.

Do your residents qualify for a concessionary licence?

Does your accommodation qualify for a concessionary licence?

Has a resident already paid for a full fee licence and would like a refund?

Do your residents qualify for a concessionary licence?
Resident information:

Your residents qualify for an ARC Concessionary TV Licence if they are:


They must be 60 years old or over. If they’re in paid work, this must be for no more than 15 hours per week. They can only work for more than 15 hours per week if they’ve had an ARC Concessionary TV Licence since 31 March 2004.

Or disabled They must have substantially impaired sight, hearing or speech, a mental disorder or be substantially physically disabled by illness, any impairment present from birth or otherwise.
Does your accommodation qualify for a concessionary licence?
Accommodation information

Your accommodation needs to be covered by:

A care home or care hospital Registered under the Care Standards Act 2000.
An almshouse

Established before 1 November 1949.

Or sheltered/supported accommodation
  1. Housed in a building that has been erected or converted for the purposes of occupation by residents that are retired and over 60, or disabled
  2. Forming part of a group of at least four dwellings within a common and exclusive boundary (up to 25% of units in a scheme can be properties purchased under the ‘Right to Buy’ legislation)
  3. Provided or managed by a local authority or a housing association
  4. With a person whose function is to care for the needs of the residents (e.g. a warden) and who either lives on site or works there for at least 30 hours a week, excluding on-call hours.
Claiming a refund
Claiming a refund

You can claim a refund for a resident's full fee TV Licence if:

They’ve already paid for a TV Licence and now qualify for an ARC Concessionary TV Licence

Please send these details about the resident to:

TV Licensing
Concessionary Licensing Centre
DL98 1TL

Please include:

  • Their TV Licence number
  • The date they moved into the residential care home/sheltered accommodation
  • Their previous address
  • Confirmation of their age and retired status, or confirmation of their disability.

The PDFs found below may be downloaded and printed out to be completed and returned by post to the address indicated below. The forms may be used to apply for a new ARC (Accommodation for residential care) scheme. If you wish to add residents to an existing scheme, please contact us. Licence renewals will be automatically sent four to six weeks prior to expiry of the existing licence, by post but may be requested using contact us if not received two weeks before expiry.

NOTE - When using contact us please enter your question into section one, then press 'contact us' at the bottom of section two. Then in section three, please enter your question or request and then press 'send us your question'.

Applying for an ARC Licence

New application - England and Wales (PDF 172 Kb opens in a new window)
New application - Northern Ireland (PDF 169 Kb opens in a new window)
New application - Scotland (PDF 174 Kb opens in a new window)


Renewing an ARC Licence

Your renewal form will be automatically sent to you four to six weeks before expiry. If you have not received the renewal notice two weeks before expiry, please contact us (go to step 3 of the form).


Adding residents to an existing ARC Licence

To add a new resident to your concessionary licence, please contact us (go to step 3 of the form).


When you have completed the forms

Once you’ve completed any of the forms above, please send them to:

TV Licensing
Concessionary Licence Centre
DL98 1TL


Any questions?

Please contact us if you would like more help in finding out if your accommodation qualifies for this licence:

  • Contact us (go to step 3 of the form)
  • or call 0300 790 6011

Find more information on sheltered accommodation

Your questions answered. TV Licensing FAQs in one place.