Residential care homes

As a manager of a residential care home, you need to make sure the home is covered by a TV Licence if anyone watches or records television programmes as they're being shown on TV. This includes residents, staff and guests using devices such as a TV, computer, mobile phone, games console, digital box or DVD/VHS recorder.

Your accommodation may qualify for a concessionary licence for residents. Please check the table below to see if it is eligible.

Your accommodation needs to be covered by

Your accommodation needs to be covered by:

Full fee TV Licences for all communal areas, guest rooms and staff accommodation

These cost £145.50 for colour or £49.00 for black and white.

Each communal area, guest room and staff accommodation in which people watch or record television programmes as they’re being shown on TV will need to be covered by a full fee TV Licence.

Pay for your TV Licence.

And an accommodation for residential care (ARC) Concessionary TV Licence for all residents

This costs £7.50 per room, flat or bungalow.

Both your residents and your accommodation must qualify to get an ARC Concessionary licence. To find out if your accommodation qualifies, and for an application form, call us on 0300 790 6011.

Do your residents qualify?

Does your accommodation qualify?

Has a resident already paid for a full fee licence and would like a refund?

Your residents qualify for an ARC Concessionary TV Licence if they are

Your residents qualify for an ARC Concessionary TV Licence if they are:

Retired

They must be 60 years old or over. If they’re in paid work, this must be for no more than 15 hours per week. They can only work for more than 15 hours per week if they’ve had an ARC Concessionary TV Licence since 31 March 2004.

Or disabled They must have substantially impaired sight, hearing or speech, a mental disorder or be substantially physically disabled by illness, any impairment present from birth or otherwise.
Your accommodation may qualify for an ARC Concessionary TV Licence if it is

Your accommodation may qualify for an ARC Concessionary TV Licence if it is:

A care home or care hospital Registered under the Care Standards Act 2000.
An almshouse

Established before 1 November 1949.

Or sheltered/supported accommodation
  1. Housed in a building that has been erected or converted for the purposes of occupation by retired or disabled people aged 60 or more
  2. Forming part of a group of at least four dwellings within a common and exclusive boundary (up to 25% of units in a scheme can be properties purchased under the ‘Right to Buy’ legislation)
  3. Provided or managed by a local authority or a housing association
  4. With a person whose function is to care for the needs of the residents (e.g. a warden) and who either lives on site or works there for at least 30 hours a week, excluding on-call hours.

Applying for an ARC Licence

  • ARC new application (England and Wales)
  • ARC new application (Northern Ireland)
  • ARC new application (Scotland)
  • ARC new application (continuation form)

 

Renewing an ARC Licence

  • ARC renewal form

 

Adding residents to an existing ARC Licence

  • ARC additional resident (aged 74 and under)
  • ARC additional resident (aged 75 and over)

 

Any questions?

Please contact us if you would like more help in finding out if your accommodation qualifies for this licence:

You can claim a refund for a resident’s full fee TV Licence if

You can claim a refund for a resident’s full fee TV Licence if:

They’ve already paid for a TV Licence and now qualify for an ARC Concessionary TV Licence

Please send these details about the resident to TV Licensing, Darlington, DL98 1TL.:

  • Their TV Licence number
  • The date they moved into the residential care home/sheltered accommodation
  • Their previous address
  • Confirmation of their age and retired status, or confirmation of their disability.

Find more information on sheltered accommodation.