Residential care homes

As a manager of a residential care home, you need to make sure the home is covered by a TV Licence if anyone watches or records TV programmes on any channel, or downloads or watches any BBC programmes on iPlayer - live, catch up or on demand.

This includes residents, staff and guests using any device or provider, such as a TV, desktop computer, laptop, mobile phone, tablet, games console, digital box or DVD/Blu-ray/VHS recorder.

Your accommodation may qualify for a concessionary licence for residents. Please check the table below to see if it is eligible.

What needs to be covered

Your accommodation needs to be covered by:

Full fee TV Licences for all communal areas, guest rooms and staff accommodation

These cost £145.50 for colour or £49.00 for black and white.

Each communal area, guest room and staff accommodation where people watch or record live TV programmes on any channel or device, or download or watch BBC programmes on iPlayer, will need to be covered by a full fee TV Licence.

Pay for your TV Licence

And an accommodation for residential care (ARC) Concessionary TV Licence for all residents

This costs £7.50 per room, flat or bungalow.

Do your residents qualify for a concessionary licence?

Does your accommodation qualify for a concessionary licence?

Has a resident already paid for a full fee licence and would like a refund?

Do your residents qualify for a concessionary licence?

Your residents qualify for an ARC Concessionary TV Licence if they are:

Retired

They must be 60 years old or over. If they’re in paid work, this must be for no more than 15 hours per week. They can only work for more than 15 hours per week if they’ve had an ARC Concessionary TV Licence since 31 March 2004.

Or disabled

They must have substantially impaired sight, hearing or speech, a mental disorder or be substantially physically disabled by illness, any impairment present from birth or otherwise.

Does your accommodation qualify for a concessionary licence?

Your accommodation needs to be covered by:

A care home or care hospital

Registered under the Care Standards Act 2000.

An almshouse

Established before 1 November 1949.

Or sheltered/supported accommodation

  1. Housed in a building that has been erected or converted for the purposes of occupation by residents that are retired and over 60, or disabled
  2. Forming part of a group of at least four dwellings within a common and exclusive boundary (up to 25% of units in a scheme can be properties purchased under the ‘Right to Buy’ legislation)
  3. Provided or managed by a local authority or a housing association
  4. With a person whose function is to care for the needs of the residents (e.g. a warden) and who either lives on site or works there for at least 30 hours a week, excluding on-call hours.
Claiming a refund

You can claim a refund for a resident's full fee TV Licence if:

They’ve already paid for a TV Licence and now qualify for an ARC Concessionary TV Licence

Please send these details about the resident to:

TV Licensing
Concessionary Licensing Centre
Darlington
DL98 1TL

Please include:

  1. Their TV Licence number
  2. The date they moved into the residential care home/sheltered accommodation
  3. Their previous address
  4. Confirmation of their age and retired status, or confirmation of their disability.

The PDFs found below may be downloaded and printed out to be completed and returned by post to the address indicated below. The forms may be used to apply for a new ARC (Accommodation for residential care) scheme, or to add new residents to an existing ARC scheme. We will post your renewal notice to you around four to six weeks before your current licence expires. If you haven’t received your renewal notice two weeks before expiry, please let us know using our Contact us form (in step 2 of the form click the 'Contact us' button at the bottom).

 

Applying for an ARC Licence

 

NOTE - When filling in your new application, please leave the ‘Reference Code’ in Section 1 blank. We’ll automatically allocate a reference code once the form has been submitted.


Renewing an ARC Licence

We will post your renewal notice to you around four to six weeks before your current licence expires. If you haven’t received your renewal notice two weeks before expiry, please let us know using Contact us (in step 2 of the form click the 'Contact us' button at the bottom).

Adding residents to an existing ARC Licence

The PDFs found below may be downloaded and printed out to be completed and returned by post to the address indicated below. The forms may be used to add new residents to an existing ARC (Accommodation for residential care) scheme.

 

NOTE - Please ensure all residents are aware that they are required to hold the relevant full fee TV Licence or free over 75 TV Licence while this additional application is pending. Residents should not assume they are covered by an ARC concessionary licence until confirmed by TV Licensing. Please use additional forms as necessary.

When you have completed the forms

Once you’ve completed any of the forms above, please send them to:

TV Licensing
Concessionary Licence Centre
Darlington
DL98 1TL

Any questions?

Please contact us if you would like more help in finding out if your accommodation qualifies for this licence:

  • Contact us (in step 2 of the form click the 'Contact us' button at the bottom)
  • or call 0300 790 6011*

Find more information on sheltered accommodation


If you still have questions take a look at TV Licensing FAQs where you can find all the answers in one place.

*Calls to our 0300 numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive minutes with your mobile, calls to an 0300 number will be included.