TV Licensing FAQs

Your questions answered. TV Licensing FAQs in one place.

Paying for and receiving your TV Licence

How can I find out my TV Licence number?

How do I pay for a TV Licence?

How far in advance can I buy a TV Licence?

What if I’m on holiday and can’t pay?

Can I buy a TV Licence for someone else?

What if I'm having trouble paying?

How do I pay at a PayPoint? Where's my nearest?

How long will it take to receive my TV Licence if I buy it online?

I've recently bought a TV Licence, but I’ve received a letter saying that my address is unlicensed. When will my purchase register on your system?

How can I buy or renew a black and white TV Licence?

When I pay for my TV Licence, will I be covered straight away?

How do I apply for an Accommodation for Residential Care (ARC) Licence for my residents?

Direct Debit

I've chosen to pay quarterly, so why aren't my payments three months apart?

Can I buy for someone else by Direct Debit?

I've missed a Direct Debit instalment. What do I do?

Why are my payments so big? I chose to pay smaller amounts weekly/monthly.

TV Licensing payment card and savings card (cash plan)

How can I pay towards my TV Licence using my payment card or savings card?

I am a cash plan's customer and I haven't received a TV Licence document yet. Is this normal?

Can I pay, get reminders, and other information by text?

When will I receive my payment or savings card?

I've missed a payment card payment. What should I do?

My savings or payment card is lost, stolen, or damaged

My payment card won’t work. How can I contact you?

Can I pay for someone else’s TV Licence with the payment or savings card?

Do you store my debit or credit card details when I make a cash plan payment?

How does the savings card work?

How can I check my payment or savings card balance?

Why are my payments so big? I chose to pay smaller amounts weekly/monthly.

Debit/credit card

How far in advance can I pay for my TV Licence using a debit or credit card?

Can I buy for someone else by debit or credit card?

Receiving your TV Licence

I have lost my TV Licence, what do I need to do?

Switch to TV Licence by email.

Why won’t I receive another paper licence or payment plan until 2017?

Ways to pay

How do I change my current payment method?

Direct Debit

How does the monthly Direct Debit scheme work?

Can I pay monthly or quarterly by debit or credit card?

How do I set up a Direct Debit?

What will my Direct Debit payments be?

How does the quarterly Direct Debit scheme work?

How does the yearly Direct Debit scheme work?

What does the Direct Debit guarantee cover?

TV Licensing payment card and savings card (cash plan)

How does the payment card work?

How can I pay towards my TV Licence using my payment card or savings card?

How do I apply for a payment card?

How does the savings card work?

How do I apply for a savings card?

Debit/credit Card

What types of debit and credit cards do you accept?

Manage and update your TV Licence

How can I find out my TV Licence number?

What do I need to do if an over 75 TV Licence holder dies?

How do I check when my TV Licence expires?

Moving home

Can I transfer my TV Licence to another person, as I'm moving out?

What happens when I move home?

How do I change my address without the TV Licence number?

How do I notify you of my new address?

Tips for home movers

I’m moving into a care home. Do I need to cancel my over 75 licence?

How can I find out my TV Licence number?

Will I receive an updated copy of my licence when I change my details?

I've moved. Do I need a new payment or savings card for my new address?

What if I'm moving home and still don't need a licence?

I’m moving into a care home. Do I need to cancel my licence?

Updating your personal details

How do I change my details?

How do I change my bank account details?

Will I receive a new licence if I change my details?

How can I find out my TV Licence number?

Your TV Licence number

How can I find out my TV Licence number?

Does my TV Licence number stay the same from year to year?

How do I change my address without the TV Licence number?

Cancellation and refunds

How we work out refunds

I'm moving to an address that already has a TV Licence. How can I cancel mine?

I’m moving abroad – how do I cancel my licence?

I’ve moved or I don't watch TV at my new address. How do I cancel my licence?

I have two licences for the same address. How can I claim a refund?

How do I tell you that I don't need a TV Licence?

How can I get a refund?

How do I cancel my Direct Debit?

When can I request a refund?

How can I get a replacement refund form?

What do I do if a TV Licence holder is now deceased?

Can I still get a refund on TV Licensing Savings Stamps?

Armed Forces - I'm being posted overseas so won't be using my TV. Can I get a refund?

What if I move into residential care and have already paid for a TV Licence?

Contacting us and how we contact you

Contacting TV Licensing

What are your call centre opening hours and call charges?

How do I know if I have been sent a genuine TV Licensing text message?

How do I contact TV Licensing?

How do I tell you about an unoccupied address or empty property?

How do I report someone who is watching TV without a TV Licence?

Making a complaint

How do I make a complaint?

Letters from TV Licensing

I don't have a TV, why do I keep getting letters sent to me?

I have recently updated my details with you, so why have I received a letter with my old details on it?

I've recently bought a TV Licence, but I’ve received a letter saying that my address is unlicensed. When will my purchase register on your system?

What should I do if I have received a letter for a previous occupier?

I recently told you that I don’t use TV, why have you sent me a letter saying I must buy a TV Licence or risk prosecution?

Emails from TV Licensing

How do I know if the email I have been sent is a genuine TV Licensing email and not a phishing attempt?

I have received an email from 'donotreply@tvlicensing.co.uk'. Is this one of your email addresses?

I have received an email from 'no-reply@tvlreminders.co.uk'. Is this one of your email addresses?

I have received an email from 'no-reply@tv-l.co.uk'. Is this one of your email addresses?

Will emails from TV Licensing be treated as spam?

Your contact preferences and how we get in touch with you

Can I receive my TV Licence renewal notice by email?

About TV Licensing and the TV Licence

About the TV Licence

How much does a TV Licence cost?

How long does a TV Licence last?

How will you know if I don't have a TV Licence?

How do the detector vans work?

What are the terms and conditions of a standard TV Licence?

Does my TV Licence number stay the same from year to year?

How much does a hotel and mobile unit TV Licence cost?

I have a black and white licence, but I need to upgrade to a colour licence - how do I do this?

Can I have my TV Licence in a joint name?

Is there only one type of TV Licence?

Can I buy a TV Licence for less than a year?

When does the licence fee change?

Can I buy a TV Licence for less than a year?

About TV Licensing

How do I contact TV Licensing?

What do TV Licensing do?

What is TV Licensing?

Where can I find information that TV Licensing has provided under the Freedom of Information (FOI) Act?

TV Licensing customer surveys

When is a TV Licence needed

Do I need a TV Licence to watch iPlayer?

BBC iPlayer and the TV Licence – the law is changing

Do I need a TV Licence to listen to the radio?

Do I need a TV Licence for every TV in my household?

What if I only need a TV Licence for the first part of the year?

Do I need a TV Licence for all types of home?

Live TV and how you watch it

What does 'on demand' mean?

Do I need a TV Licence if I only ever watch on demand services (e.g. catch-up TV) online?

What if I'm moving home and still don't need a licence?

Do I need a licence if I only use my TV for gaming or DVDs?

Do I need a TV Licence to watch streamed programmes?

Do I need a TV Licence if I watch programmes broadcast from outside the UK or Channel Islands?

What is ‘Live TV’ and when do I need a licence to watch it?

When don't I need a licence to watch TV?

Do I need a TV Licence to watch subscription services like Netflix, Amazon or Now TV?

Do I need a licence to watch TV away from home?

No Licence Needed declaration

What if I'm moving home and still don't need a licence?

What happens if I don't have a TV Licence?

Aged 74 and over

How do I apply for a free over 75 TV Licence?

I'm over 75 and pay for my TV Licence. Can I cancel and get a refund?

Where can I find my National Insurance number? What if I don't have one?

If I pay by Direct Debit, do I need to cancel it when I turn 74 or 75?

I'm over 74 but the licence at my home is in someone else's name. Can I apply for a free over 75 licence?

When will I receive my free over 75 TV Licence?

As the licence holder, can I transfer my licence to someone who is eligible for a free over 75 licence?

What if there is more than one person aged over 75 living at my address?

What do I do if a TV Licence holder is now deceased?

What do I need to do if an over 75 TV Licence holder dies?

Will my over 75 TV Licence cover people at my address younger than 75?

I’m moving into a care home. Do I need to cancel my over 75 licence?

Clubs and community groups

Do I need a TV Licence to watch or host a live TV screening at a community event?

What if I am over 75 and a member of an Accommodation for Residential Care (ARC) scheme?

Second home customers

Do I need a TV Licence for my second home?

I have a free over 75 TV Licence, can I claim a second free licence for my holiday home?

Do I need a licence for my mobile home or caravan?

Students

Does my parents' TV Licence cover me while I'm away at university?

Do I need a TV Licence in a hall of residence?

Tenants & lodgers

Do I need a licence if I live in a shared house and it's not my TV?

I'm a lodger - do I need a TV Licence?

Is it my responsiblity to provide a TV Licence if my landlord provided the TV?

I share with other people - is it my responsibility to provide a TV Licence?

I'm a tenant - is it my responsibility to provide a TV Licence?

Businesses and other organisations

I'm a landlord - is it my responsibility to provide a TV Licence?

Does my business need a TV Licence?

I am a TV Dealer, do I need a TV Licence for the business?

What if we only have Closed Circuit Television (CCTV) at our premises?

If I own a business do I need more than one TV Licence?

What if I don't watch or record TV programmes at my business premises?

Do I need a separate licence for each business location?

Why do I require a hotel and mobile unit TV Licence?

Do I qualify for a Hotel and Mobile Unit TV Licence?

Why do I require a hotel and mobile unit TV Licence?

What does a hotel and mobile unit TV Licence cover?

Armed Forces - Am I covered by the base's TV Licence?

Armed forces administrators – What’s covered by the base’s licence?

How do I get a company group TV Licence?

What if we stop selling or renting and only do repairs?

How do I get a hotel and mobile unit TV licence?

How do I get a TV Licence for my business?

Can I pay by Direct Debit for my business?

What if we sell or rent TV equipment to other dealers for them to re-sell?

Reduced fee and concessionary TV Licences

Are there any concessions available?

Free over 75 TV Licence

How do I apply for a free over 75 TV Licence?

I'm over 75 and pay for my TV Licence. Can I cancel and get a refund?

Where can I find my National Insurance number? What if I don't have one?

If I pay by Direct Debit, do I need to cancel it when I turn 74 or 75?

I'm over 74 but the licence at my home is in someone else's name. Can I apply for a free over 75 licence?

When will I receive my free over 75 TV Licence?

As the licence holder, can I transfer my licence to someone who is eligible for a free over 75 licence?

What if there is more than one person aged over 75 living at my address?

What do I do if a TV Licence holder is now deceased?

What do I need to do if an over 75 TV Licence holder dies?

Will my over 75 TV Licence cover people at my address younger than 75?

I’m moving into a care home. Do I need to cancel my over 75 licence?

Can I get a free over 75 TV Licence or short term licence if I live in Jersey, Guernsey or Isle of Man?

Residential care homes

Do I qualify for an Accommodation for Residential Care (ARC) Concessionary TV Licence?

How much does the Accommodation for Residential Care (ARC) Concessionary TV Licence cost?

How can I find out if my accommodation scheme and residents qualify for the Accommodation for Residential Care (ARC) Concessionary TV Licence?

I’m moving into a care home. Do I need to cancel my licence?

Blind (severely sight impaired)

How do I apply for a blind concessionary TV Licence?

Who qualifies to receive a blind concession on the TV Licence?

What if I live with someone who is blind (severely sight impaired)

I'm applying for a blind concessionary TV Licence, can I pay online?

How do I renew my blind concession TV Licence?

Using the TV Licensing website and browsing online

How can I find out my TV Licence number?

How do I know if the email I have been sent is a genuine TV Licensing email and not a phishing attempt?

When I try to pay by Direct Debit on your website, why am I not able to select 'monthly'?

Other websites offering TV Licensing information and services

What is 3D secure?

Why do I need to allow my browser to use Javascript?

Is this site secure?

My printer is not printing all the information displayed on the screen for my emailed TV Licence. How do I fix this?

How safe are my TV Licence details if sent by email?

If I receive my TV Licence by email, will I need to print it out?

If I receive my TV Licence by email, what format should I save it as?

Further information and advice

Do I need an application form to buy a TV Licence?

What happens if I don't have a TV Licence?

Is Value Added Tax (VAT) payable on a TV Licence?

Can I buy a TV Licence for less than a year?

Can I get my TV Licence and reminder in an accessible format?

Are there any restrictions about who can buy a TV Licence?

Will I still need a TV Licence after the digital switchover?

Cynllun laith arfaethedig y BBC / BBC proposed Welsh Language Scheme

Where can I find TV Licensing's annual reviews?

Does TV Licensing provide information in accessible formats?

Do you have information on the TV Licence in an Easy Read format?

Debt advice for customers paying by Direct Debit or payment card

General information about TV Licensing is available in other languages: