TV Licensing FAQs

Your questions answered. TV Licensing FAQs in one place.

 
Paying for and receiving your TV Licence

How do I pay at a PayPoint? Where's my nearest?

Can I buy a TV Licence for less than a year?

How far in advance can I buy a TV Licence?

How do I pay for a TV Licence?

What if I'm having trouble paying?

How long will it take to receive my TV Licence if I buy it online?

When I pay for my TV Licence, will I be covered straight away?

Can I buy a TV Licence for someone else?

How can I buy or renew a black and white TV Licence?

What if I’m on holiday and can’t pay?

When I try to pay by Direct Debit on your website, why am I not able to select 'monthly'?

Direct Debit

Why are my payments so big? I chose to pay smaller amounts weekly/monthly.

I've missed a Direct Debit instalment. What do I do?

I've chosen to pay quarterly, so why aren't my payments three months apart?

TV Licensing payment card and savings card (cash plan)

How can I check my payment or savings card balance?

My savings or payment card is lost, stolen, or damaged

I've missed a payment card payment. What should I do?

My payment card won’t work. How can I contact you?

Can I pay, get reminders, and other information by text?

I am a cash plan's customer and I haven't received a TV Licence document yet. Is this normal?

Debit/credit card

How far in advance can I pay for my TV Licence using a debit or credit card?

Receiving your TV Licence

I have lost my TV Licence, what do I need to do?

Switch to TV Licence by email.

Ways to pay

How do I change my current payment method?

Direct Debit

How does the monthly Direct Debit scheme work?

Can I pay monthly or quarterly by debit or credit card?

How does the quarterly Direct Debit scheme work?

How do I set up a Direct Debit?

What will my Direct Debit payments be?

How does the yearly Direct Debit scheme work?

TV Licensing payment card and savings card (cash plan)

How does the payment card work?

How do I apply for a payment card?

How can I pay towards my TV Licence using my payment card or savings card?

How does the savings card work?

How do I apply for a savings card?

Debit/credit Card

What types of debit and credit cards do you accept?

View and update your TV Licence

How do I check when my TV Licence expires?

How can I find out my TV Licence number?

What do I need to do if an over 75 TV Licence holder dies?

Updating your personal details

How can I find out my TV Licence number?

How do I change my details?

How do I change my bank account details?

Your TV Licence number

Does my TV Licence number stay the same from year to year?

Moving home

What if I'm moving home and still don't need a licence?

How do I notify you of my new address?

Tips for home movers

Can I transfer my TV Licence to another person, as I'm moving out?

What happens when I move home?

How do I change my address without the TV Licence number?

I’m moving into a care home. Do I need to cancel my over 75 licence?

I've moved. Do I need a new payment or savings card for my new address?

Cancellation and refunds

Cancellations

I'm moving to an address that already has a TV Licence. How can I cancel mine?

How do I cancel my Direct Debit?

I’ve moved or I don't watch TV at my new address. How do I cancel my licence?

I’m moving abroad – how do I cancel my licence?

If I pay by Direct Debit, do I need to cancel it when I turn 74 or 75?

I’m moving into a care home. Do I need to cancel my licence?

Refunds

How we work out refunds

How can I get a refund?

I'm over 75 and pay for my TV Licence. Can I cancel and get a refund?

What do I do if a TV Licence holder is now deceased?

When can I request a refund?

I have two licences for the same address. How can I claim a refund?

How can I get a replacement refund form?

Can I still get a refund on TV Licensing Savings Stamps?

Contacting us and how we contact you

Contacting TV Licensing

How do I contact TV Licensing?

How do I report someone who is watching TV without a TV Licence?

How do I tell you about an unoccupied address or empty property?

What are your call centre opening hours and call charges?

How do I know if I have been sent a genuine TV Licensing text message?

Making a complaint

How do I make a complaint?

Letters from TV Licensing

I don't have a TV, why do I keep getting letters sent to me?

I've recently bought a TV Licence, but I’ve received a letter saying that my address is unlicensed. When will my purchase register on your system?

I recently told you that I don’t use TV, why have you sent me a letter saying I must buy a TV Licence or risk prosecution?

What should I do if I have received a letter for a previous occupier?

Emails from TV Licensing

How do I know if the email I have been sent is a genuine TV Licensing email and not a phishing attempt?

Your contact preferences and how we get in touch with you

Can I receive my TV Licence renewal notice by email?

About TV Licensing and the TV Licence

About the TV Licence

How much does a TV Licence cost?

When does the licence fee change?

How will you know if I don't have a TV Licence?

How long does a TV Licence last?

What are the terms and conditions of a standard TV Licence?

How do the detector vans work?

Can I have my TV Licence in a joint name?

Is there only one type of TV Licence?

What is a hotel and mobile unit TV Licence and how do I apply?

About TV Licensing

What do TV Licensing do?

What is TV Licensing?

When is a TV Licence needed

Do I need a TV Licence to listen to the radio?

Do I need a TV Licence for every TV in my household?

What if I only need a TV Licence for the first part of the year?

Do I need a TV Licence to watch iPlayer?

Do I need a TV Licence for all types of home?

TV and how you watch it

Do I need a TV Licence to watch subscription services like Netflix, Amazon or Now TV?

Do I need a licence if I only use my TV for gaming or DVDs?

Do I need a TV Licence to watch streamed programmes?

Do I need a TV Licence if I only ever watch on demand services (e.g. catch-up TV) online?

When don't I need a licence to watch TV?

Do I need a TV Licence if I watch programmes broadcast from outside the UK or Channel Islands?

What is ‘Live TV’ and when do I need a licence to watch it?

Do I need a licence to watch TV away from home?

What does 'on demand' mean?

No Licence Needed declaration

How do I tell you that I don't need a TV Licence?

What happens if I don't have a TV Licence?

Clubs and community groups

Do I need a TV Licence to watch or host a live TV screening at a community event?

Second home customers

Do I need a licence for my mobile home or caravan?

Do I need a TV Licence for my second home?

I have a free over 75 TV Licence, can I claim a second free licence for my holiday home?

Students

Does my parents' TV Licence cover me while I'm away at university?

Do I need a TV Licence in a hall of residence?

Tenants & lodgers

Do I need a licence if I live in a shared house and it's not my TV?

I'm a lodger - do I need a TV Licence?

I share with other people - is it my responsibility to provide a TV Licence?

I'm a tenant - is it my responsibility to provide a TV Licence?

Is it my responsiblity to provide a TV Licence if my landlord provided the TV?

Businesses and other organisations

I'm a landlord - is it my responsibility to provide a TV Licence?

Does my business need a TV Licence?

If I own a business do I need more than one TV Licence?

What if we only have Closed Circuit Television (CCTV) at our premises?

How much does a Company Group TV Licence cost?

I am a TV Dealer, do I need a TV Licence for the business?

Reduced fee and concessionary TV Licences

Are there any concessions available?

Free over 75 TV Licence

How do I apply for a free over 75 TV Licence?

I'm over 74 but the licence at my home is in someone else's name. Can I apply for a free over 75 licence?

I'm over 75 and pay for my TV Licence. Can I cancel and get a refund?

As the licence holder, can I transfer my licence to someone who is eligible for a free over 75 licence?

Where can I find my National Insurance number? What if I don't have one?

Will my over 75 TV Licence cover people at my address younger than 75?

What do I need to do if an over 75 TV Licence holder dies?

What if there is more than one person aged over 75 living at my address?

When will I receive my free over 75 TV Licence?

Can I get a free over 75 TV Licence or short term licence if I live in Jersey, Guernsey or Isle of Man?

Residential care homes

What is an ARC concessionary TV Licence?

How can I apply for an ARC concession or add residents to an existing scheme?

What are preserved rights for an ARC concession?

Blind (severely sight impaired)

How do I apply for or renew a blind TV Licence?

Further information and advice

Is this site secure?

Debt advice for customers paying by Direct Debit or payment card

Do I need an application form to buy a TV Licence?

Is Value Added Tax (VAT) payable on a TV Licence?

Are there any restrictions about who can buy a TV Licence?

Can I get my TV Licence and reminder in an accessible format?

Other websites offering TV Licensing information and services

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