Cancellations and refunds

Find out when you should cancel or move your licence, and how to claim a refund.


When should I cancel my TV Licence?

 
I no longer watch or record live TV

You can ask for a refund if you won’t be watching or recording programmes as they’re being shown on TV or live on an online TV service before your licence expires. That applies to any device, including:

  • TVs
  • Laptops and desktop computers
  • Tablets, mobile phones, satnavs and other portable devices
  • Digital boxes (PVRs), satellite and cable, e.g. Freeview, Freesat, Sky, Virgin Media, BT Vision, YouView, Apple TV, Chromecast, Roku and Amazon Fire TV
  • Games consoles
  • DVD, Blu-ray and VHS recorders

How to request a refund

You can usually request a refund for every three months left on your licence. This means you could be refunded for three, six or nine months. See how we work out refunds. To request a refund, fill in our online refund form.

How to cancel your licence without a refund

If you’re not eligible for a refund, you can still cancel your licence.

  • If you pay by Direct Debit, use our contact us form (go to Step 3 of the form) telling us the reason you’re cancelling your licence and confirming that you’re living at the same address.
  • Once you’ve cancelled your licence, make sure you cancel your Direct Debit with your bank.
  • If you pay with a TV Licensing payment card, please call us on 0300 555 0286.

Remember – if you don’t need a TV Licence, please tell us by completing our No Licence Needed Declaration. Once we’ve updated our records we won’t send you any letters for up to two years, unless we believe your circumstances have changed.

I'm moving to an address that already has a TV Licence

If someone at your new address already has a TV Licence that will cover you, you can cancel your licence and request a refund.

You will normally be covered if the other person is your spouse, partner, family member or joint tenancy or joint mortgage holder. If you’ll be a tenant or lodger at the new address, you will need your own licence. In this case you should move your licence to your new address.

How to request a refund

You can usually request a refund for every three months left on your licence. This means you could be refunded for three, six or nine months. See how we work out refunds. To request a refund, fill in our online refund form.

How to cancel your licence without a refund

If you’re not eligible for a refund, you can still cancel your licence.

  • If you pay by Direct Debit, use our contact us form (go to Step 3 of the form).
  • Once you’ve cancelled your licence, make sure you cancel your Direct Debit with your bank.
  • If you pay with a TV Licensing payment card, please call us on 0300 555 0286.

When you get in touch, please tell us:

  • your old and new address,
  • why you no longer need a licence, and
  • what your relationship is to the licence holder.

Find out more about letting us know you don’t need your TV Licence.

I'm living with someone aged 75 or over

If someone you are living with is 75 years old or over, they can apply for a free over 75 TV Licence which will cover you and anyone else living at that address. Once they have this licence, you can cancel your old licence and request a refund. This will make sure that your property isn’t unlicensed for a period of time.

How to request a refund

You can usually request a refund for every three months left on your licence. This means you could be refunded for three, six or nine months. See how we work out refunds. To request a refund, fill in our online refund form.

How to cancel your licence without a refund

If you’re not eligible for a refund, you can still cancel your licence.

  • If you pay by Direct Debit, use our contact us form (go to Step 3 of the form) telling us when you’ll be moving.
  • Once you’ve cancelled your licence, make sure you cancel your Direct Debit with your bank.
  • If you pay with a TV Licensing payment card, please call us on 0300 555 0286.
I'm moving into a care home

If your care home qualifies for an Accommodation for Residential Care (ARC) Concessionary Licence, they can add you to the ARC scheme. Please check with your warden or home manager to confirm that your care home qualifies for ARC. If it does, then you can cancel your licence and request a refund.

How to request a refund

You can usually request a refund for every three months left on your licence. This means you could be refunded for three, six or nine months. See how we work out refunds.

  • If you paid for your licence by Direct Debit or TV Licensing payment card, please fill in the online refund form . Once it’s been processed, you’ll receive your refund automatically.
  • If you paid for your licence in one single payment, your administrator will fill in a form on your behalf. They should write to us at TV Licensing, Darlington DL98 1TL.

How to cancel your licence without a refund

If you’re not eligible for a refund, you can still cancel your licence. Please ask the administrator to write to us with:

  • your TV Licence number (if you have one),
  • your old address,
  • the date you moved into your care home, and
  • confirmation of either your age and retired status, or your disability.

Once we have received this information in a signed letter from the person in charge of your scheme, we will cancel your licence.

What if my new accommodation doesn’t qualify?

If your care home doesn’t qualify for the scheme, you will need your own licence. In this case you should move your licence to your new address. You may be eligible for a concession if you are aged 75 or over, or you are blind and can provide the appropriate evidence. Find out more about moving to a care home or sheltered accommodation .

I'm moving abroad

If you’re no longer going to be living in the UK, Channel Islands or Isle of Man and you won’t need your licence again before it expires, you can cancel your licence and request a refund.

How to request a refund

You can usually request a refund for every three months left on your licence. This means you could be refunded for three, six or nine months. See how we work out refunds. To request a refund, fill in our online refund form.

How to cancel your licence without a refund

If you’re not eligible for a refund, you can still cancel your licence.

  • If you pay by Direct Debit, use our contact us form (go to Step 3 of the form) telling us when you’ll be moving.
  • Once you’ve cancelled your licence, make sure you cancel your Direct Debit with your bank.
  • If you pay with a TV Licensing payment card, please call us on 0300 555 0286.

When you get in touch,please tell us:

  • your old and new address,
  • why you no longer need a licence, and
  • what your relationship is to the licence holder.

Find out more about letting us know you don't need your TV Licence

The licence holder has died

If a TV Licence is still needed at the address

Anyone who was living with the deceased licence holder will still be covered by the current TV Licence.

If the licence is a free over 75 licence, it will remain valid until it expires. The person still living at the address will then need to renew the licence.

  • If the person will be 75 or over at that time, they can apply before then for a free over 75 TV Licence by contacting us and providing their name, date of birth and National Insurance number.
  • If the person won’t be 75 or over at that time, they just need to give us their name when they renew the licence.

If the licence is not a free over 75 TV Licence, get in touch to let us know the licence holder has died. Please also tell us the name of the person still living at the address so we can move the licence to them.

If a TV Licence is no longer needed

If no one else is living at the address and the licence is no longer needed, it can be cancelled and a refund may be due to the estate. We will just need to know the licence holder’s title, initial, last name, address and licence number (where possible).

You can get in touch by:

  • filling in our online contact us form (go to Step 3 of the form),
  • calling us on 0300 790 6165, or
  • writing to us at Customer Services, TV Licensing, Darlington DL98 1TL.
I have two licences for the same address

If you have paid twice for the same address, you can cancel your licence and request a refund.

This may have happened if both you and somebody you live with have each been paying for a TV Licence. Please note that some addresses need more than one licence, like those with tenants or lodgers, for example.

You could also have an extra licence because the type of licence has changed. For example, you may now qualify for a free over 75 TV Licence or a blind concessionary TV Licence. You can cancel your licence and apply for a refund.

How to request a refund

  • You can usually request a refund for every three months left on your licence. This means you could be refunded for three, six or nine months. See how we work out refunds. To request a refund, fill in our online refund form and choose ‘I am covered by another TV Licence at the same address’ as the reason.

How to cancel your licence without a refund

If you’re not eligible for a refund, you can still cancel your licence.

  • If you pay by Direct Debit, use our contact us form (go to Step 3 of the form) telling us your title, initial and last name, your address and licence number, as well as why you’re cancelling your licence.
  • Once you’ve cancelled your licence, make sure you cancel your Direct Debit with your bank.
  • If you pay with a TV Licensing payment card, please call us on 0300 555 0286.

When should I move my TV Licence?

 
I'm moving home

If you’re moving home within the UK, Channel Islands or Isle of Man, you can simply move your licence to your new address up to three months before you move. There’s no need to cancel it.

You can also update other details online at the same time. You may have changed your name, email address or telephone number, for example. You’ll just need your licence number with you.

Not moving in straight away? Tell us your new address is unoccupied.

Find out more about moving home.

I want to pass my licence on to someone else

You can move your TV Licence to someone living at your address that is covered by your existing licence. You will need to give your written permission for us to move the licence. Please write to us at:

TV Licensing
Darlington
DL98 1TL

Please include the following details in your letter

  • your name,
  • Address,
  • TV Licence number,and
  • the new licence holder's name.

If the other person moves in after you moved out, you should cancel your licence if it’s not needed at that address. Then the new resident will need to buy their own licence. Please use our contact us form (go to Step 3 of the form), telling us when you moved out of your address.

How do I apply for a refund?

You can apply using our online refund form. We can only offer refunds where a licence won’t be needed again before it expires, and are paid out for every three months left on your licence. This means you could be refunded for three, six or nine months. You can also only request a refund if less than two years have passed since the date the licence expired.

See how we work out refunds

Remember – if you’re moving home, you should move your licence rather than ask for a refund.

If someone in your household is eligible for a free over 75 TV Licence, they should apply for an over 75 TV Licence before you cancel your own licence. This will make sure that your property isn’t unlicensed for a period of time.

How we work out refunds

Applying for a refund

To be eligible for a refund you need to have three months in a row or more left on your TV Licence, which you won't need again before it expires.

We pay refunds for every three months left on your licence. So you could get a three, six or nine month refund, depending on how long you have left on your licence.

These examples use 12 months of a year to show you what refund you can apply for.

How much you could be refunded

For a full colour TV Licence of £145.50, you could be eligible for:

£109.12 for a nine-month refund

£72.75 for a six-month refund

£36.37 for a three-month refund

Image showing 12 months with two and a half months of the TV licence used

You have used your licence for less than three months, so you can request a refund for the remaining nine months.

Image showing 12 months with four and a half months of the TV licence used

You have used your licence for less than six months, so you can request a refund for the remaining six months.

Image showing 12 months with eight and a half months of the TV licence used

You have used your licence for less than nine months, so you can request a refund for the remaining three months.

Image showing 12 months with nine and a half months of  the TV licence have been used

You have used your licence for more than nine months, so you are not eligible for a refund.

Key

Key icon - Time already used on your licence

Time already used on your licence

Key icon - Time left before the next three-month period begins

Time left before the next three-month period begins

Key icon - Time on your licence that is eligible for a refund

Time on your licence that is eligible for a refund

How much you could be refunded

For a full colour TV Licence of £145.50, you could be eligible for:

£109.12 for a nine-month refund

£72.75 for a six-month refund

£36.37 for a three-month refund