How we work out refunds

If you no longer need your licence, and you are eligible for a refund, we base our calculations on:

  • when your licence was issued
  • its expiry date, and
  • when you can show you don’t need it from.

We usually ask for evidence to support refund requests. We use all this information to work out whether you’re entitled to a refund, and if so, how much.

Please bear in mind our refund policy changed on 1 April 2017. This means we will look at a range of details when calculating refunds, such as the licence expiry date.

A guide to the refund you could receive

Licence expiry date from 1 April 2017

Any refund due is calculated in unused months. You must have at least one complete month left on your licence that you won’t need before it expires.

So you could get a refund for between one and 11 months, depending on how long you have left on your licence.

You won’t be eligible for a refund if there is less than one month between the cancellation date and the expiry date.

If you haven’t paid for your licence in full, its expiry date may be changed to reflect what you’ve paid. If the new expiry date is before 1 April 2017, any refund due will be calculated in unused three month blocks.

Licence expiry date before 1 April 2017

If your licence expired before this date, and you can prove that you didn’t need it for at least three months before its expiry date, any refund due is calculated in unused three month blocks.

So you could get a refund for three, six or nine months, depending on how long you had left on your licence before it expired.

You can view your licence expiry date by signing in to your licence with your licence number, name on the licence and postcode. Find your licence number.

Find out more about who is eligible for a refund.

If we approve your refund, your licence will be cancelled automatically. If you’re not eligible for a refund, you can still cancel your licence.

I’ve already received a refund. Can I claim the difference?

No. We do not reconsider claims or change refund amounts once a refund has been applied for and processed.

Want more detail? You can read our refund policy.

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