Our roles and responsibilities

TV Licensing has a number of roles and responsibilities. We process payments and respond to customer queries. We inform people when they need to buy a TV Licence and give information on the many ways they can pay. We're also responsible for identifying people who aren't correctly licensed and prosecuting people who evade paying their TV Licence. It's our aim to maximise licence fee revenue by collecting the fee in the most cost efficient way possible.

How we use our database

We maintain a database of licensed and unlicensed addresses in the UK. We use this database to identify and contact people that we believe are using TV receiving equipment without a valid TV Licence.

 

Checking properties are correctly licensed

Typically we'll send a number of letters to remind occupants of the importance of being properly licensed. Then we’ll try to contact them by phone. If there’s still no response, we may send an enforcement officer to see if there's any TV receiving equipment on the premises. Visits can result in evaders being caught. On average over 1,000 evaders are caught daily.

Detection equipment will only be used if other less intrusive and more cost effective routes have been exhausted.

 

About usLink for About us

Freedom of Information Act (FOI)

Latest press releases

TV Licensing: Check your details online to make sure your licence isn’t at the wrong address
Wed Sept 19 2017
When the cost of the Licence Fee was fixed at £145.50 in 2011, TV Licensing wrote to Direct Debit customers letting them know their licence would be automatically renewed and they would not receive any contact from TV Licensing as long as they kept up their payments.
TV Licensing launch radio trails aimed at students
Fri Aug 29 2017
TV Licensing has launched new radio trails on BBC Radio 1, 1Xtra, BBC Radio 2 and the Asian Network). The trails are part of a campaign encouraging students to make sure they are covered by a TV Licence in their student accommodation if they plan to watch or record live TV or watch or download BBC programmes on iPlayer.
Students going mobile as they leave TV sets behind
Tue Aug 15 2017
A change to the law last September means students are now more likely to need a TV Licence to watch on mobile devices. A TV Licence is needed for watching and recording live television, and since September, watching or downloading BBC programmes on iPlayer. This applies to laptops, mobiles or any other equipment.
 
 

General information about TV Licensing is available in other languages: