Our commitment to you

We aim to provide the highest standards of service at all times.

We’re committed to protecting your privacy and following the requirements set out in the Data Protection Act 1998. View our TV Licensing Privacy Policy.

When we need to check whether a household requires a TV Licence, we’ll do so fairly and in the least intrusive way possible.

We aim to process complaints quickly and make sure that all our investigations are thorough and fair.

Our customer service

We aim to deliver the highest standards of customer service.

We’ll be courteous at all times.

We’ll answer all calls, letters and emails quickly and politely. We aim to get it right first time.

We’ll act fairly and consistently towards all customers within the terms of the law and policies governing the TV Licence. Visit Legislation and Policy for more information.

We’ll help customers find the method of payment that suits them.

 

Our enforcement officers

When our enforcement officers visit a property they will:

Prove their identity by showing an identity card. If requested, they’ll also provide a telephone number so the person being visited can confirm the information on the card.

Explain why they are visiting and be polite, courteous and fair.

Enter the property only when given permission. If they’re not given permission, they will end the visit and may use detection equipment. They may apply to court for a search warrant if there is reason to suspect that someone at the address is:

  • watching or recording programmes as they’re being shown on TV or live on an online TV service, or
  • downloading or watching BBC programmes on demand, including catch up TV, on BBC iPlayer without being covered by a TV Licence.

Follow applicable laws, regulations, policies and codes of practice.

Avoid threatening or intimidating behaviour.

Respect people’s rights to privacy and confidentiality.

Stop the visit if asked to leave.

When necessary, conduct a record of interview and ask for a signature to confirm that the notes taken are an accurate account of that interview.

Make sure the person being interviewed knows what consequences may arise as a result of watching or recording live TV programmes on any channel or device, or downloading or watching BBC programmes on iPlayer, without being covered by a TV Licence.

 

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Freedom of Information Act (FOI)

Latest press releases

TV Licensing: Check your details online to make sure your licence isn’t at the wrong address
Wed Sept 19 2017
When the cost of the Licence Fee was fixed at £145.50 in 2011, TV Licensing wrote to Direct Debit customers letting them know their licence would be automatically renewed and they would not receive any contact from TV Licensing as long as they kept up their payments.
TV Licensing launch radio trails aimed at students
Fri Aug 29 2017
TV Licensing has launched new radio trails on BBC Radio 1, 1Xtra, BBC Radio 2 and the Asian Network). The trails are part of a campaign encouraging students to make sure they are covered by a TV Licence in their student accommodation if they plan to watch or record live TV or watch or download BBC programmes on iPlayer.
Students going mobile as they leave TV sets behind
Tue Aug 15 2017
A change to the law last September means students are now more likely to need a TV Licence to watch on mobile devices. A TV Licence is needed for watching and recording live television, and since September, watching or downloading BBC programmes on iPlayer. This applies to laptops, mobiles or any other equipment.
 
 

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