Our commitment to you

We aim to provide the highest standards of service at all times.

We’re committed to protecting your privacy and following the requirements set out in the Data Protection Act 1998. View our TV Licensing Privacy Policy.

When we need to check whether a household requires a TV Licence, we’ll do so fairly and in the least intrusive way possible.

We aim to process complaints quickly and make sure that all our investigations are thorough and fair.

Our customer service

We aim to deliver the highest standards of customer service.

We’ll be courteous at all times.

We’ll answer all calls, letters and emails quickly and politely. We aim to get it right first time.

We’ll act fairly and consistently towards all customers within the terms of the law and policies governing the TV Licence. Visit Legislation and Policy for more information.

We’ll help customers find the method of payment that suits them.

 

Our enforcement officers

When our enforcement officers visit a property they will:

Prove their identity by showing an identity card. If requested, they’ll also provide a telephone number so the person being visited can confirm the information on the card.

Explain why they are visiting and be polite, courteous and fair.

Enter the property only when given permission. If they’re not given permission, they will end the visit and may use detection equipment. They may apply to court for a search warrant if there is reason to suspect that someone at the address is:

  • watching or recording programmes as they’re being shown on TV or live on an online TV service, or
  • downloading or watching BBC programmes on demand, including catch up TV, on BBC iPlayer without being covered by a TV Licence.

Follow applicable laws, regulations, policies and codes of practice.

Avoid threatening or intimidating behaviour.

Respect people’s rights to privacy and confidentiality.

Stop the visit if asked to leave.

When necessary, conduct a record of interview and ask for a signature to confirm that the notes taken are an accurate account of that interview.

Make sure the person being interviewed knows what consequences may arise as a result of watching or recording live TV programmes on any channel or device, or downloading or watching BBC programmes on iPlayer, without being covered by a TV Licence.

 

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Freedom of Information Act (FOI)

Latest press releases

Students may be entitled to a £50 TV Licensing refund
Wed Jun 04 2018
As universities across the country approach the end of term, TV Licensing is reminding cash-strapped students across the UK that they may be entitled to a refund worth over £50.
TV Licensing: Avoid a world cup penalty with a TV Licence
Mon Jun 11 2018
As World Cup fever grips millions of TV viewers around the UK this summer, TV Licensing is reminding supporters to make sure they are correctly covered by a TV Licence to avoid falling foul of a penalty.
TV Licensing: Keep your eye on the ball with a TV Licence to avoid a penalty
Mon Jun 11 2018
Ahead of World Cup fever this summer, TV Licensing is reminding pubs and sports clubs across the UK to check they are correctly covered by a TV Licence to avoid falling foul of a penalty.

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