Our commitment to you

We aim to provide the highest standards of service at all times.

We’re committed to protecting your privacy and following the requirements set out in the GDPR and Data Protection Act 2018. View our TV Licensing Privacy Policy.

When we need to check whether a household requires a TV Licence, we’ll do so fairly and in the least intrusive way possible.

We aim to process complaints quickly and make sure that all our investigations are thorough and fair.

Our customer service

We aim to deliver the highest standards of customer service.

We’ll be courteous at all times.

We’ll answer all calls, letters and emails quickly and politely. We aim to get it right first time.

We’ll act fairly and consistently towards all customers within the terms of the law and policies governing the TV Licence. Visit Legislation and Policy for more information.

We’ll help customers find the method of payment that suits them.

 

Our enforcement officers

When our enforcement officers visit a property they will:

Prove their identity by showing an identity card. If requested, they’ll also provide a telephone number so the person being visited can confirm the information on the card.

Explain why they are visiting and be polite, courteous and fair.

Enter the property only when given permission. If they’re not given permission, they will end the visit and may use detection equipment. They may apply to court for a search warrant if there is reason to suspect that someone at the address is:

  • watching or recording programmes as they’re being shown on TV or live on an online TV service, or
  • downloading or watching BBC programmes on demand, including catch up TV, on BBC iPlayer without being covered by a TV Licence.

Follow applicable laws, regulations, policies and codes of practice.

Avoid threatening or intimidating behaviour.

Respect people’s rights to privacy and confidentiality.

Stop the visit if asked to leave.

When necessary, conduct a record of interview and ask for a signature to confirm that the notes taken are an accurate account of that interview.

Make sure the person being interviewed knows what consequences may arise as a result of watching or recording live TV programmes on any channel or device, or downloading or watching BBC programmes on iPlayer, without being covered by a TV Licence.

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Freedom of Information Act (FOI)

Latest press releases

Up to 300,000 can renew and save £4.00 off licence fee
Fri Mar 01 2019
Up to 300,000 households could save money by renewing their TV Licence promptly by 31 March 2019.
Pub landlord reminder to avoid TV Licence penalty during Six Nations tournament
Tue Jan 29 2019
With rugby’s Six Nations Championship kicking off on 1st February, TV Licensing together with the British Institute of Innkeeping (BII) is advising all pub landlords and managers across the home nations to check they are covered by a TV licence if they plan to show the contest.
New year TV Licensing reminder for gyms
Tue Jan 08 2019
Any gym or leisure centre that allows customers, staff or visitors to watch live TV programmes on any channel, or download or watch BBC iPlayer whilst they exercise, must be covered by a TV licence.

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