TV Licensing is committed to equality and diversity and is engaged in ongoing work to improve the quality and accessibility of the service for its customers, in line with the public sector equality duties outlined below.
Our work in this area is aligned with the objectives set out in the BBC’s Diversity and Inclusion Strategy 2016-2020 and is managed under the governance of the TV Licensing Equality Forum and other working groups.
We aim to address the individual requirements of all our customers. We also have a number of provisions to make it easier for customers to contact us and manage their TV Licence, such as information in different languages and alternative formats. Further information on assistance available can be found on our Accessibility page.
The Equality Act 2010 consolidated various pieces of legislation including:
There are 9 protected characteristics covered by the Act. These are:
3. Gender reassignment
4. Marriage and civil partnership
5. Pregnancy and maternity
7. Religion or belief
9. Sexual orientation.
The Equality Act places a statutory duty on public authorities in how they exercise their functions. This requires organisations to have ’due regard’ to the need to: