If you have any questions about a visit from one of our visiting officers, a prosecution case or payment of a court fine, this page has answers to some of the most common questions. It may be useful if you have received a:
Our visiting officers will explain why they are visiting, be polite, courteous and fair, and abide by our rules of conduct.
If you allow an officer to enter your home, the visit is normally very quick. The officer simply takes a brief view of the main living areas to verify whether or not television receiving equipment is installed or in use.
When necessary, they will complete a record of interview and ask for a signature to confirm that the notes taken are an accurate account of that interview.
They will also make sure the person being interviewed knows what the consequences may be of watching or recording live TV programmes on any channel or device, or downloading or watching BBC programmes on BBC iPlayer, without being covered by a TV Licence.
When our officers visit a property they will:
TV Licensing can only enter your home without your permission if authorised to do so under a search warrant granted by a magistrate (or sheriff in Scotland). They will only do this when they have reason to believe an offence is being committed. TV Licensing will be accompanied by the police when executing a search warrant.
Visiting officers may interview an individual they suspect to have committed an offence under the Communications Act 2003 but only after they have cautioned that person (i.e. informed them of their legal rights, including that they have the right not to answer any of the questions). This is in accordance with the Police and Criminal Evidence Act 1984 in England and Wales or equivalent legislation in other jurisdictions.
An officer will make a written record of the interview and an individual has the right to refuse to sign the record or to ask for corrections to be made if they believe that it is not accurate.
When our officers visit a property they will:
TV Licensing uses various measures to ensure that officers are fulfilling their duties appropriately; this includes assessing the feedback received from people visited. If a complaint is made about a visiting officer’s conduct, we will investigate and, depending on the outcome of the investigations, take appropriate action.
Find out more about making a complaint
Capita Business Services Ltd (Capita), who are contracted to enforce the TV Licence, trialled the use of body worn video equipment between April 2019 and March 2020 to help safeguard the health and safety of their employees and to deter physical and serious verbal assaults against them.
Customer care visits have been carefully designed to provide further support to the small group of over-75s customers who previously held a free licence but have yet to get set up on a new licence. They are carried out by specially trained staff who explain all the options available to customers based on their individual circumstances, including details of how to spread the cost or how to apply for a free licence if they receive Pension Credit.
More help and information about Customer care visits.
A vulnerable customer is someone whose personal circumstances have a significant impact on their ability to buy or manage a TV Licence. This could be an illness or other condition. Anyone who is interviewed under caution is asked whether there are any personal circumstances they would like to make us aware of.
All TV Licensing visiting officers receive specific training on how to respond appropriately to customers who report a disability when they visit an address or exhibit behaviour that could be indicative of a hidden disability.
We will only prosecute as a last resort. You may be offered an alternative to prosecution first, such as setting up a payment plan. If this is an option for you, we’ll confirm this in writing.
However, it’s highly likely that you’ll be prosecuted and still need to buy a TV licence if any of the following applies to you:
If we do prosecute, you will be sent one of the following:
In jurisdictions where we do not have the right to prosecute, we report cases to the local law enforcement agencies who then decide whether or not to prosecute.
Most cases in England and Wales will go through the Single Justice Procedure (SJP), which means you may be able to have your case decided by a magistrate without going to court.
The SJP Notice sets out what you have been charged with and the facts of the case (known as the evidence). You will need to respond to the notice by pleading guilty or not guilty within the deadline given on your letter. The easiest and quickest way to do this is to make a plea online.
Visit GOV.UK to find out more about the SJP.
You can provide information to support your plea if you want to – for example, any mitigating circumstances. You can also give us information on your finances. This will be considered if you’re found guilty and ordered to pay a fine.
A decision will be made on your case based on the written statement you give, and the evidence given by TV Licensing. This will happen without a court hearing. The decision will be sent to you by post.
You can choose to appear before the court in person if you want to – make sure you tick the relevant box on your notice. You’ll then be sent a letter with the date and time of your hearing.
You should provide reasons for your plea, and details of any witnesses you want to give evidence on your behalf.
You’ll be sent a letter with the date and time of your hearing.
The case will still go ahead, and you will lose your chance to make a plea and provide any supporting information. You’ll be found guilty or not guilty based on the evidence available.
You may want to read how we investigate and prosecute TV Licensing offences:
If you’re found guilty, you’ll be sent a ‘notice of fine’ telling you how much you need to pay.
This may include:
You will also still have to buy a TV Licence, if you need one.
You can’t be sent to prison for a TV Licensing conviction, but you can be sent to prison for deliberately refusing to pay court fines.
Please call the number on the letter you have been sent or email email@example.com.
Find out how we investigate and prosecute TV Licensing offences:
More help and information if you’re struggling to pay.
To pay a court fine, please contact the appropriate court for your region. You will find the number on the letter you have received from the appropriate authority.
We know that some customers find paying the licence fee difficult. If you are struggling to make your payments see how we can help.
You can pay a court fine online in England and Wales.
You’ll need your ‘notice of fine’ and a debit or credit card. If you’ve lost your notice you should contact the court that gave you the fine.
Please contact the court using the details on the letter you have received from them. Unfortunately we can’t provide you with a number as letters are sent by individual courts not TV Licensing.