Due to social distancing as a result of Covid-19 we have significantly fewer staff than usual. We are sorry but this means we are only able to provide an essential service over the phone at the moment. It is also taking us much longer to respond to emails and letters. If you need to contact us, please first check our Covid-19 help page.
Making TV Licensing accessible to all
Our approach to accessibility is to ensure that you can easily access the information you need, as well as get in touch with us in a way that suits you.
We are always working hard to improve the service we provide our customers and to make it more accessible.
Here is some more information on assistance we provide:
You can get your TV Licence or reminder in a range of accessible formats including by email or in Braille, large print or audio by calling 0300 790 6076*.
You can find key information explained simply in our
Easy Read leaflet English (PDF 2.4 MB opens in a new window)
or on our Easy Read pages.
If you live in accommodation for residential care (ARC) you may be eligible for a concessionary TV Licence. Both you and your accommodation must be eligible. Further information can be found on our care home residents page.
If you are blind (severely sight impaired) and can provide the appropriate evidence, you are eligible to apply for a 50% concession. Your licence will also cover anyone who lives with you. Listen to our blind concession podcast.
If you are deaf, have hearing loss or are speech impaired, we support the Next Generation Text (NGT) Service, www.ngts.org.uk (opens in a new window). Next Generation Text helps deaf, speech-impaired, and hearing people talk to each other over the phone using text relay.
You can find key information in Welsh on our Welsh language page.
You can find key information in many other languages as well as support literature available in a range of languages or if you need to call us but need a translator our advisors can arrange this service.
If you have a disability we will consider all requests for other adjustments to our standard service and accommodate requests that we judge to be reasonable. If you need us to consider an adjustment, please call us on 0300 790 6076* or Contact us (in step 2 of the form click the 'Contact us' button at the bottom). Please provide a summary of your disability and any difficulties you are experiencing in dealing with the TV Licensing service due to your disability. You can also provide us with details of the adjustment you would like us to consider.
If you are struggling to pay we have information and advice which may help you.
We aim for the navigation throughout our website to work in a consistent way. We use a standard web font to make it easy for everyone to read, and in most cases the font size can be adjusted using your browser's settings.
Our website is designed to meet the World Wide Web Consortium’s (W3C) accessibility guidelines to a minimum of AA standard and AAA where possible. We also try our best to keep pace with changes to these guidelines and to ensure that any development of the website complies with the latest guidance.
However, if you experience any difficulties with the accessibility of our website, please call us on 0300 790 6076* or Contact us (in step 2 of the form click the 'Contact us' button at the bottom).
You can find further guidance on website accessibility at the BBC’s accessibility help site.
*Calls to our 0300 numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive minutes with your mobile, calls to an 0300 number will be included.
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