Helping you avoid TV Licensing scams – and how to report one

Image of a laptop and mobile phone with an email alert on each screen

Unfortunately, scammers continue to target TV Licensing customers. On this page we give advice to help you spot TV Licensing email scams. We also have separate advice on text and telephone scams.

Already entered your personal details on a suspicious site? Report it to Action Fraud or call them on 0300 123 2040. If this included card or bank account details, talk to your bank immediately.

Received a scam email (and not given any details)?

TV Licensing supports the work of the government’s National Cyber Security Centre (NCSC) to help stop scammers.

Please forward any suspicious emails to report@phishing.gov.uk and they will investigate. If the email links to a scam website it will be taken down or blocked.

What are the main things to look out for?

Content Server Image We include the name and/or part of your postcode in our emails. Many scams simply use your email address or say ‘Dear Customer’.

Content Server Image We send our emails from donotreply@tvlicensing.co.uk (or donotreply@spp.tvlicensing.co.uk).

Content Server Image If you are a TV Licensing payment card customer and you make mobile payments via the TVL Pay app, you may receive emails from noreply@paypoint.com. The sender’s name will show as ‘TVL Pay’.

Check the email address. Scammers often hide the true email address they’re using. On your device, select the sender’s name (or email address) to show the actual email address.

What do scam emails say - or ask you to do?

Content Server Image Scam emails often tell you that you need to make an urgent payment. We only email customers about payments if they have missed one. You can sign in to your account to check.

Content Server Image They often say you can get a refund or a cheaper licence. We will never do this unless you have contacted us about a refund and we are replying to you.

Content Server Image Scam emails may show a fake licence number. Your licence number is on letters we send you, or search your email inbox for emails from ‘donotreply@tvlicensing.co.uk’ (or ‘donotreply@spp.tvlicensing.co.uk’).

If you’ve clicked a link, are you on the real TV Licensing website?

Content Server Image Check the web address. Make sure you’re at tvlicensing.co.uk or spp.tvlicensing.co.uk

Content Server Image We won’t ask for:

  • your mother’s maiden name
  • your date of birth (unless you’re over 74 and applying for a free TV Licence)
  • your card details to make a missed payment UNTIL you’ve signed in using your licence number, surname and postcode.

Need help to check if a TV Licensing email is genuine?

Here’s an example of a real TV Licensing email. We’ve marked it up to help you spot if an email you’ve received is a scam.

Image of email with scam features highlighted

1. Check the sender

Genuine TV Licensing emails are sent from donotreply@tvlicensing.co.uk or donotreply@spp.tvlicensing.co.uk.

Content Server Image

2. Partial Postcode

If you have provided us with your postcode details, our emails will include part of your postcode and/or the name on the licence.

3. Look for your name

If you’ve given us your name, then we’ll always address you using your last name and title. The scammers won’t normally have that information about you. So, watch out for emails that only address you as “Dear client” or “Dear customer” – or just use your email address (or part of it).

4. Check the spelling and grammar

Because scammers can’t use our genuine TV Licensing web addresses or email addresses, they’ll try to use slightly different spellings – look out for things like hyphens and full stops in odd places.

Be suspicious too if there are mistakes in the email with capital letters or other grammatical errors, like missing full stops – this could be a scam.

5. Check the links

Be wary of emails promising money/refunds. For example, phrases such as, “click below to access your refund”, followed by a request to provide your credit card or bank details (we would never process a refund in this way).

Always check links in an email before clicking or tapping them.

image of a laptop device If you're on a computer
Hover over the link (but don't click it). This will reveal the name of the web address that you are being sent to.

image of a tablet device If you're on a smartphone or tablet
Press and hold on the link (don't release while you are on the link). This will reveal the name of the web address that you are being sent to.

Still suspicious about a possible scam?

STOP. CHECK. ASK. TV Licensing guide - (PDF – 363 Mb – opens in a new window)


Need more help or advice?

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