Unfortunately, scammers continue to target TV Licensing customers. On this page we give advice to help you spot TV Licensing email scams. We also have separate advice on text and telephone scams.
Already entered your personal details on a suspicious site? Report it to Action Fraud or call them on 0300 123 2040. If this included card or bank account details, talk to your bank immediately.
Received a scam email (and not given any details)?
TV Licensing supports the work of the government’s National Cyber Security Centre (NCSC) to help stop scammers.
Please forward any suspicious emails to firstname.lastname@example.org and they will investigate. If the email links to a scam website it will be taken down or blocked.
We include the name and/or part of your postcode in our emails. Many scams simply use your email address or say ‘Dear Customer’.
We send our emails from email@example.com (or firstname.lastname@example.org).
If you are a TV Licensing payment card customer and you make mobile payments via the TVL Pay app, you may receive emails from email@example.com. The sender’s name will show as ‘TVL Pay’.
Check the email address. Scammers often hide the true email address they’re using. On your device, select the sender’s name (or email address) to show the actual email address.
Scam emails often tell you that you need to make an urgent payment. We only email customers about payments if they have missed one. You can sign in to your account to check.
They often say you can get a refund or a cheaper licence. We will never do this unless you have contacted us about a refund and we are replying to you.
Scam emails may show a fake licence number. Your licence number is on letters we send you, or search your email inbox for emails from ‘firstname.lastname@example.org’ (or ‘email@example.com’).
Check the web address. Make sure you’re at tvlicensing.co.uk or spp.tvlicensing.co.uk
Here’s an example of a real TV Licensing email. We’ve marked it up to help you spot if an email you’ve received is a scam.
1. Check the sender
Genuine TV Licensing emails are sent from firstname.lastname@example.org or email@example.com.
2. Partial Postcode
If you have provided us with your postcode details, our emails will include part of your postcode and/or the name on the licence.
3. Look for your name
If you’ve given us your name, then we’ll always address you using your last name and title. The scammers won’t normally have that information about you. So, watch out for emails that only address you as “Dear client” or “Dear customer” – or just use your email address (or part of it).
4. Check the spelling and grammar
Because scammers can’t use our genuine TV Licensing web addresses or email addresses, they’ll try to use slightly different spellings – look out for things like hyphens and full stops in odd places.
Be suspicious too if there are mistakes in the email with capital letters or other grammatical errors, like missing full stops – this could be a scam.
5. Check the links
Be wary of emails promising money/refunds. For example, phrases such as, “click below to access your refund”, followed by a request to provide your credit card or bank details (we would never process a refund in this way).
Always check links in an email before clicking or tapping them.
If you're on a computer
Hover over the link (but don't click it). This will reveal the name of the web address that you are being sent to.
If you're on a smartphone or tablet
Press and hold on the link (don't release while you are on the link). This will reveal the name of the web address that you are being sent to.