TV Licensing

Helping you avoid TV Licensing scams – and how to report one

Unfortunately, scammers continue to target TV Licensing customers. On this page we give advice to help you spot TV Licensing email scams. We also have separate advice on text and telephone scams.

What are the main things to look out for?

We include the name and/or part of your postcode in our emails. Many scams simply use your email address or say ‘Dear Customer’.

We send our emails from donotreply@tvlicensing.co.uk (or donotreply@spp.tvlicensing.co.uk).

Check the email address. Scammers often hide the true email address they’re using. On your device, select the sender’s name (or email address) to show the actual email address.

What do scam emails say - or ask you to do?

Scam emails often tell you that you need to make an urgent payment. We only email customers about payments if they have missed one. You can sign in to your account to check.

They often say you can get a refund or a cheaper licence. We will never do this unless you have contacted us about a refund and we are replying to you.

Scam emails may show a fake licence number. Your licence number is on letters we send you, or search your email inbox for emails from ‘donotreply@tvlicensing.co.uk’ (or ‘donotreply@spp.tvlicensing.co.uk’).

If you’ve clicked a link, are you on the real TV Licensing website?

Check the web address. Make sure you’re at tvlicensing.co.uk or spp.tvlicensing.co.uk

We won’t ask for:

• your mother’s maiden name
• your date of birth (unless you’re over 74 and applying for a free TV Licence)
• your card details to make a missed payment UNTIL you’ve signed in using your licence number, surname and postcode.

Need help to check if a TV Licensing email is genuine?

Here’s an example of a real TV Licensing email. We’ve marked it up to help you spot if an email you’ve received is a scam.

1. Check the sender

Genuine TV Licensing emails are sent from donotreply@tvlicensing.co.uk or donotreply@spp.tvlicensing.co.uk.

2. Partial Postcode

If you have provided us with your postcode details, our emails will include part of your postcode and/or the name on the licence.

3. Look for your name

If you’ve given us your name, then we’ll always address you using your last name and title. The scammers won’t normally have that information about you. So, watch out for emails that only address you as “Dear client” or “Dear customer” – or just use your email address (or part of it).

4. Check the spelling and grammar

Because scammers can’t use our genuine TV Licensing web addresses or email addresses, they’ll try to use slightly different spellings – look out for things like hyphens and full stops in odd places.

Be suspicious too if there are mistakes in the email with capital letters or other grammatical errors, like missing full stops – this could be a scam.

5. Check the links

Be wary of emails promising money/refunds. For example, phrases such as, “click below to access your refund”, followed by a request to provide your credit card or bank details (we would never process a refund in this way).

Always check links in an email before clicking or tapping them.

Still suspicious about a possible scam?

• You can check your licence or payment plan by signing in on our website
• Forward any suspicious emails to report@phishing.gov.uk as part of their Suspicious Email Reporting Service and they will investigate.
• Worried about a text message or telephone call? Check our information on other types of scams.