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Managing your TV Licence during the Coronavirus pandemic

We appreciate this is a challenging time for many people. Please check our advice below for help on managing your licence during the current situation.

Managing your licence online

There are many services available on our website to help you:

Other questions you may have

I normally pay at a PayPoint but I am self-isolating so I can't leave the house

Don’t worry, there are other ways you can make your payment. You can pay using a debit or credit card on our website and using our 24/7 automated telephone service by calling 0300 555 0300 (please have your customer number ready).

I’m struggling to afford to make any payments on my TV Licensing payment card at the moment

We appreciate that it may be particularly difficult to keep up with your payments on your TV Licensing payment card at the moment.

We recommend that you try and keep to your payment plan if you can as this will keep your future payments as low as possible.

If you're unable to keep up to date with your payments please call us on 0300 555 0300* and we’ll do what we can to help you. Please have your customer number to hand, and choose the option to talk to us about your account.

If you are in financial difficulty it might also help to speak to a debt advice charity. And you can find the most up to date information on financial assistance offered by the government at: gov.uk/coronavirus.

I can’t afford to make my next Direct Debit payment - what should I do?

We appreciate that in the current situation you may be struggling to keep up with your payments.

If you need to urgently stop a Direct Debit payment, please call us on 0300 790 6068* and we’ll do what we can to help you. Please have your licence number to hand and choose the option to cancel your licence.

I need to cancel my licence (and apply for a refund)

You can cancel your licence if you no longer:

  • watch or record programmes as they’re being shown on TV, on any channel
  • watch or stream programmes live on an online TV service (such as ITV Hub, All 4, YouTube, Amazon Prime Video, NOW TV, Sky Go)
  • download or watch any BBC programmes on iPlayer.

If you need to cancel your licence (and receive a refund if applicable) please call us on:

0300 790 6068* – If you pay by Direct Debit or all in one go. Please have your licence number to hand and choose the option to cancel your licence.

0300 555 0300* – If you pay by TV Licensing payment card. Please have your customer number to hand and choose the option to cancel your licence.
 

I’m over 75 and don’t know what I need to do about my TV Licence

Find out more about changes to the over 75 TV Licence and about your options when you’re over 75.

*Our contact centre is open Monday to Friday: 08:30 to 18:30. We are closed on Saturday, Sunday and public holidays.

Calls to our 0300 numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive minutes with your mobile, calls to an 0300 number will be included.

General information about TV Licensing is available in other languages: