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Communications Toolkit
Welcome to the TV Licensing Communications Toolkit
TV Licensing works closely with organisations across the UK. Our aim is to ensure that licence fee payers are supported with the latest information.
Our toolkit is your one-stop-shop. It includes web pages, leaflets, and information about TV Licensing communications. It covers when a TV Licence is needed, manageable ways to pay, and concessions available.
Find out all you need to know about the TV Licence.
Money advisers and local authorities
Housing support and residential care
Support charities and ethnic minority groups
Please share this information to support and educate your audiences.
If your organisation has any questions and would like to work with us, please see our key contacts below. These contacts are strictly not for press or customer queries.
- If your organisation is from England, please contact: tvlstakeholders@bbc.co.uk
- If your organisation is from Scotland, please contact: tvlicensing@smarts.agency
- If your organisation is from Wales, please contact: tvl@equinox.wales
- If your organisation is from Northern Ireland, please contact: tvlicensing@cavendishconsulting.com
- For customer queries, please contact 0300 790 6165
Money advisers and local authorities
We work with organisations across the UK who provide money advice to people who are experiencing financial difficulties. We have several concessions and payment plans available for your clients who may be eligible.
- The Simple Payment Plan is our most affordable payment plan and can help people stay on top of their payments. To find out more about the Simple Payment Plan and how it can support your clients, visit our Simple Payment Plan page.
- We also provide free TV Licences for people aged 75 and over who are receiving Pension Credit. If you’re over 75 and not in receipt of Pension Credit you have to pay for a TV licence. If you are over 75, you can check if you can get a free TV Licence.
- If your client is registered severely sight impaired, they may be eligible for a 50% discount on the price of their TV Licence.
More information on these concessions is available on our cost of living support page.
Please download our guide for advisers which aims to answer some of the additional questions you may have about TV Licensing.
Adviser FAQs - English (PDF 8 MB opens in a new window)
Adviser FAQs - Welsh (PDF 452 KB opens in a new window)
Advice for advisers - English (PDF 8 MB opens in a new window)
Advice for advisers - Welsh (PDF 1.7 MB opens in a new window)
Accessibility
If you support somebody who is blind (severely sight impaired) and they can provide the appropriate evidence, they are eligible to apply for a 50% concession. The licence will also cover anybody who lives with them. If they are partially sighted (sight impaired) they are not eligible.
Useful web page for blind (severely sight impaired) customers:
If you support somebody who is deaf, has hearing loss, or is speech impaired, we support the Relay UK service. Relay UK helps deaf, speech-impaired, and hearing people talk to each other over the phone using text relay.
If you have a disability we will consider all requests for other adjustments to our standard service and accommodate requests that we judge to be reasonable. If you need us to consider an adjustment, please call us on 0300 790 6076.
Our Easy Read leaflet provides key information explained simply about the TV Licence, including how much it costs, how to get one, what to do if you don’t need one, and how to contact us if you need more help.
Easy Read leaflet English (PDF 3 MB opens in a new window)
Easy Read leaflet - Welsh (PDF 3MB opens in a new window)
We also provide Easy Read pages on this website.
You can also watch our Help Videos
Housing support and residential care
Information for housing organisations
This information is designed for those who provide support to tenants.
TV Licensing information for housing professionals - English (PDF 8 MB opens in a new window)
TV Licensing information for housing professionals - Welsh (PDF 1.7MB opens in a new window)
This leaflet is written for people working for housing associations as well as landlords and tenants in housing schemes. It explains who is responsible for buying a TV Licence to cover rental properties, how much it costs, and ways to pay.
Tenants Information - English (PDF 138 KB opens in a new window)
Tenants Information - Welsh (PDF 170 KB opens in a new window)
If you are moving house and have an existing licence, let us know. You can do this up to three months before you move via our moving house page.
We understand moving home can be stressful, to help you change address, we’ve put together a moving house checklist.
Residential care homes & almshouses
Many residential care homes are eligible for a special type of licence. Care home residents, and those in supported housing, and sheltered accommodation may be able to benefit from a concessionary TV licence. This is known as an Accommodation for Residential Care (ARC) licence. It costs £7.50 per room, flat or bungalow.
To see if you qualify for an ARC licence, visit care home and sheltered accommodation residents.
If you are a manager of a residential care home, supported housing or sheltered accommodation, you need to make sure that residents, staff and guests are covered by a TV Licence if they need one.
You can apply for an ARC licence and find out more via residential care homes and sheltered accommodation.
You can also watch our Help Videos
Students
TV Licensing works closely with universities and associated accommodation and finance teams across the UK to ensure that students are correctly licensed.
We welcome universities, accommodation teams, and associated organisations to share our materials and useful links online and offline.
Useful web pages for students:
Useful leaflets:
Advice for Students - English (PDF 3 Mb opens in a new window)
Advice for Students - Welsh (PDF 1.4 MB opens in a new window)
Downloadable university checklist:
TV Licensing has produced a downloadable checklist for various stages of university life. We encourage university accommodation teams to print out and pin up the checklist in residencies.
Your university checklist (PDF 250KB opens in a new window)
Rhestr wirio’r brifysgol (PDF 234KB yn agor mewn ffenestr newydd)
You can also watch our Help Videos
Support charities and ethnic minority groups
We know that many people who may be struggling with their finances may not be in contact with a Money Advice organisation. We provide advice to organisations like mental health organisations, women’s groups, and charities working with ethnic minority communities to provide them with information to support their clients who have a higher risk of facing financial difficulties.
This leaflet includes all you need to know about the TV Licence.
Advice for customers - English (PDF 7 MB opens in a new window)
Advice for customers - Welsh (PDF 1.5MB opens in a new window)
Information about the TV Licence is also available in large print.
Getting a TV Licence - English (PDF 151 KB opens in a new window)
Getting a TV Licence - Welsh (PDF 317 KB opens in a new window)
Other Language Support
We provide a variety of assets for advisors to help explain when a TV Licence is needed and the support that is available to their clients who don’t speak English as a first language.
If your client needs to call us but requires a translator our advisors can arrange this service.
We’ve translated our Help Videos to some of the most common languages seen in the UK.
Punjabi Playlist | Urdu Playlist | Romanian Playlist | Polish Playlist
The leaflet below is designed to help advisers explain who needs a TV Licence, how much it costs, how you can pay for one, and what concessions are available.
Albanian (PDF 100 KB opens in a new window)
Arabic (PDF 181 KB opens in a new window)
Bengali (PDF 179 KB opens in a new window)
Cantonese (PDF 813 KB opens in a new window)
Czech (PDF 106 KB opens in a new window)
French (PDF 101 KB opens in a new window)
Gaelic (PDF 100 KB opens in a new window)
Greek (PDF 108 KB opens in a new window)
Gujarati (PDF 1.1 MB opens in a new window)
Hindi (PDF 275 KB opens in a new window)
Lithuanian (PDF 100 KB opens in a new window)
Mandarin (PDF 863 KB opens in a new window)
Polish (PDF 236 KB opens in a new window)
Punjabi (PDF 258 KB opens in a new window)
Portuguese (PDF 227 KB opens in a new window)
Romanian (PDF 234 KB opens in a new window)
Russian (PDF 234 KB opens in a new window)
Serbo Croat (PDF 99 KB opens in a new window)
Slovak (PDF 98 KB opens in a new window)
Somali (PDF 99 KB opens in a new window)
Spanish (PDF 100 KB opens in a new window)
Tamil (PDF 1.7 MB opens in a new window)
Turkish (PDF 72 KB opens in a new window)
Urdu (PDF 143 KB opens in a new window)
Vietnamese (PDF 105 KB opens in a new window)
Welsh (PDF 166 KB opens in a new window)
You can also watch our Help Videos
Scams support
Watch our Help Videos
Watch and share our Help Videos about when a TV Licence is needed, what it funds, ways to pay, and going paperless. Videos in alternative languages and British Sign Language are available.
Please share these videos on your organisation social media channels, websites, and publicise to your audiences and customers.