TV Licensing use of body worn video equipment

Capita Business Services Ltd (Capita), who are contracted to enforce the TV Licence, trialled the use of body worn video equipment between April 2019 and March 2020 to help safeguard the health and safety of their employees and to deter physical and serious verbal assaults against them.

Why were some TV Licensing visiting officers wearing body worn video equipment?

The equipment was used to record evidence of any incidents which may have occurred. The trial is now complete, and the results are being evaluated. Capita’s body worn video equipment privacy notice explains in more detail why video equipment was being used, what personal data was captured and how it would be used.

The following FAQs may still be of interest to you.

Was the video equipment recording constantly?

The video recording equipment was only activated when the visiting officer felt their health and safety could have been at risk because of the situation they were in, or the way they were spoken to for example. In standby mode the equipment recorded for 90 seconds, over-writing loop to ensuring that anything which may have happened in the lead up to the officer activating it was captured, but this recording was only saved if the equipment was activated.

How do I know if the equipment was activated?

A light will have been displayed to indicate it was recording, an audible beep would have also notified you that the recording had been turned on / off. The officer will have also told anyone present that the equipment was recording, unless it was impractical for them to be able to do so.

Did the recording capture video and sound?

Yes, it is important that video and sound was recorded if it was necessary to activate the recording. A sound recording may have captured vital information that was not in the view of the camera.

Would the visiting officer have stopped the recording if I had asked them to?

Not necessarily. The recording provides an accurate record of events for the benefit of the officer and those present, so he or she may have continued recording until they considered any risk to their safety had passed.

Was the officer allowed to video in my home?

Yes, if the recording could be justified as being necessary and proportionate.

Can I get a copy of the recording?

Yes, if your image or voice was captured in the recording then you have the right to receive a copy of it. You will need to contact Capita’s Data Protection Officer to make that request and Capita’s Privacy Notice below explains how to do this.

Will my data be shared with anyone else?

Capita may have shared your personal data with their contractors and suppliers in accordance with their instructions and with the police or other law enforcement agency if required to do so or otherwise to protect their rights or the rights of anyone else. Capita may have also shared the video footage with the BBC if it’s relevant to a complaint you have made about the officer. More information on this can be found in Capita’s privacy notice.



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