We’re sorry but due to the impact of Coronavirus our contact centres are currently closed. Unfortunately, this means we can’t respond to your calls or emails. We appreciate this comes at a very challenging time for many people. Please check our help and advice page, including ways you can manage your licence online.
It’s important we keep our records up to date. So, if there are changes to your bank details or other information about you, here’s how you can let us know.
You can change your bank details on this website. Also, if you pay for your licence by Direct Debit, you can change the day that payments are taken from your account.
To update your bank details, you will need to tell us:
You can change other details about you on this website. Things like:
You will need your TV Licence number to do this.
You can change how you want to hear from us. When it’s time to renew your licence, we can send you reminders by email instead of sending letters through the post.
You can also choose to get a paperless TV Licence. This means we will email you when your TV Licence renews, instead of sending you a paper one in the post.
Find out how to change to a TV Licence online instead of a paper TV Licence.
Do you need any more help? You can talk to one of our advisers on 0300 790 6114*.
*Calls to our 0300 numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive minutes with your mobile, calls to an 0300 number will be included.