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How to cancel a TV Licence and ask for a refund

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There are a few reasons why you might need to cancel your TV Licence:

  • You don’t watch or record live TV on any channel or device and you don’t download or watch BBC programmes on iPlayer any more.
  • You are moving to an address that already has a TV Licence.
  • You are moving into a care home.
  • You are moving abroad.
  • The licence holder has died.
  • You have two licences for the same address.

If you pay for your licence with a TV Licensing payment card (cash plan), call 0300 555 0286*.

If you pay for your licence by Direct Debit, call 0300 790 0368*.

The times you can call are:

Monday to Friday: 08:30 to 18:30
Saturday, Sunday and public holidays: closed

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How to ask for a refund:

You may be able to get a refund on your TV Licence if you are not going to need it again before it runs out, and there is at least one whole month left on it.

Covid-19 update – Due to the current situation, you may be able to cancel your licence if you aren’t sure if you’ll need it again before it expires.

If you pay for your licence with a TV Licensing payment card (cash plan), call 0300 555 0286*.

If you pay for your licence by Direct Debit, call 0300 790 0368*.

The times you can call are:

Monday to Friday: 08:30 to 18:30
Saturday, Sunday and public holidays: closed

*Calls to our 0300 numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive minutes with your mobile, calls to an 0300 number will be included.

General information about TV Licensing is available in other languages: