TV Licensing

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There are a few reasons why you might need to cancel your TV Licence:

• You don’t watch or record live TV on any channel or device and you don’t download or watch BBC programmes on iPlayer any more.
• You are moving to an address that already has a TV Licence.
• You are aged 75 or over, or you’re living with someone who is.
• You are moving into a care home.
• You are moving abroad.
• The licence holder has died.
• You have two licences for the same address.

If you pay for your licence with a TV Licensing payment card (cash plan), call 0300 555 0286*.

If you pay for your licence by Direct Debit, call 0300 790 0368*.

The times you can call are:

We’re sorry but due to the impact of Coronavirus our contact centres are currently closed. Unfortunately, this means we can’t respond to your calls or emails. We appreciate this comes at a very challenging time for many people. Please check our help and advice page, including ways you can manage your licence online.

How to ask for a refund:

You may be able to get a refund on your TV Licence if you are not going to need it again before it runs out, and there is at least one whole month left on it.

If you pay for your licence with a TV Licensing payment card (cash plan), call 0300 555 0286*.

If you pay for your licence by Direct Debit, call 0300 790 0368*.

The times you can call are:

We’re sorry but due to the impact of Coronavirus our contact centres are currently closed. Unfortunately, this means we can’t respond to your calls or emails. We appreciate this comes at a very challenging time for many people. Please check our help and advice page, including ways you can manage your licence online.

*Calls to our 0300 numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive minutes with your mobile, calls to an 0300 number will be included.