Please make sure your 10-digit TV Licence number or 9-digit Customer number is entered correctly. You can find it on your current TV Licence or any emails or letters we've sent you.
Where to find the TV Licence or Customer number:
For Direct Debit customers, some banks show your TV Licence number alongside your payment on your statements. If you’re viewing your statement through an app on a mobile or tablet device the licence number may not be shown:
Please enter the last name exactly as it appears on the TV Licence, e.g. SMITH. For business licences, you may need to enter the job title as shown on the TV Licence, e.g. MANAGER.
Where to find the TV Licence holder's last name:
Where do you find your details:
You can find your 9 digit customer number on the front of your TV Licensing cards or on any letters.