A fire at a TV transmitter in the North East of England on Tuesday 10 August impacted TV and radio services for a number of viewers in the area.
A new temporary mast at Bilsdale is in operation, restoring TV services to c.95% of households in the region. We are advised that customers should re-tune their TV sets. For more information, please visit bilsdalemast.co.uk.
If you have been unable to receive your Freeview TV coverage for more than a month you may be able to claim a partial refund or an extension to your TV Licence, for the time in months you have been affected. If you have already contacted TV Licensing and have been affected for two months, you will automatically receive another partial refund or licence extension for the second month you have been unable to receive coverage.
More information about how to apply for a partial refund or an extension to your TV Licence will be added to this page on Friday 10 September.
You still need a TV Licence to watch or record TV programmes live on any channel, stream programmes live on an online TV service, download or watch BBC programmes on BBC iPlayer.
If you would like more information regarding reception difficulties, please visit www.bbc.co.uk/reception or call the BBC Reception Advice line on 03700 100 123.
The Bilsdale transmitter issue is being managed by Arqiva. For details on how Arqiva are restoring services, including the latest plans and timescales for the temporary transmitter, please see bilsdalemast.co.uk.