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This website is operated by the British Broadcasting Corporation in its capacity as the Licensing Authority and by its agents, trading as 'TV Licensing' of 100 Temple Street, Bristol BS1 6AB ('we').
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Introduction |
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What personal information do we collect and when do we collect it? |
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How do we use the information that we collect? |
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Will we disclose your personal information to anyone else? |
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For how long will we keep personal information? |
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Will your personal information be kept secure? |
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How can you find out what personal information TV Licensing holds about you? |
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Can your personal information be updated if it has changed or is incorrect? |
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Will your telephone calls to TV Licensing be recorded? |
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Will we send e-communications such as emails and text messages to you? |
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How do I opt out of receiving text messages or emails from TV Licensing? |
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What is a cookie? |
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What sort of cookies are used on this website? |
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How can I find and control cookies? |
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Changes to this privacy policy |
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This statement sets out TV Licensing's policy regarding the information that we may collect about you and further process when you visit www.tvlicensing.co.uk. It also outlines how we deal with personal information which you may provide to us when you use one of our services (for example, when we issue you with a TV Licence) or which we may process in the course of our administration of the TV Licensing system. This privacy policy should be read in conjunction with the BBC's entry in the Data Protection Public Register which you can find on the Information Commissioner's website.
The policy also contains information about cookies, the types of cookies that are used on this website and how you may disable such cookies.
Whenever we process information about you, we will do so in accordance with this policy. We will act in accordance with current legislation and endeavour to meet current internet best practices
We aim to be as clear as possible about how and why we use information about you so that you can be confident that your privacy is protected. If your questions are not fully answered by this policy, please contact us.
Please note that this privacy policy does not apply to any other website which you may access from www.tvlicensing.co.uk and the privacy policies of these third party websites should be referred to.
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You may be asked to provide your name, address, other contact details (such as your email address and mobile phone number) and payment information (such as your bank account and credit or debit card details) in order to receive or use certain services which are provided by TV Licensing, either through this website or otherwise. We may also collect other types of personal information if we are required to do so in order to administer the licensing system, such as when we assess and collect the licence fee and enforce the law.
We collect most of the information about you directly from you. We may ask for information about you from third parties, for example, when we seek authorisation for a payment you make using a credit or debit card. We may also use indirect methods to collect personal information if we are unable to obtain information from you or to confirm that information.
We also gather information about visitors to this website, although you cannot be identified from this information. Please see below for more information about our use of cookies.
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We may use the information that we have collected for any of the following purposes:
- To administer the television licensing system, including to process your TV Licence application, assess and collect the licence fee, enforce the relevant law and to perform any relevant TV Licensing function.
- To communicate with you from time to time about matters relating to your TV Licence.
- To ensure that correspondence is accurate and lawful.
- To verify your identity when you contact TV Licensing so that we can protect your privacy and prevent unauthorised processing of your data.
- For training purposes so that we can continuously improve our customer service standards.
- To understand and improve the effectiveness of this website for our users.
- For historical, statistical or research purposes.
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Any information you provide will only be used by us and our service providers. We will not disclose it to any other third parties without obtaining your prior consent unless we are required or permitted to do so by law.
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We will hold your personal information for as long as it is necessary to do so having regard to the purposes for which it was collected and the purposes for which it is to be further processed.
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We will ensure that all personal information that is under our control is held securely and in accordance with applicable laws.
We cannot ensure the security of your data when it is being transmitted to our website and all transmission of personal information and other data is done at your own risk. Once we have received your information we will use strict procedures and security features to prevent any unauthorised access.
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You have the right to request a copy of the personal information we hold about you. These requests are referred to in the Data Protection Act 1998 as Subject Access Requests. We are permitted by law to charge you £10 for such requests. If you wish to make a Subject Access Request, please write to The Customer Service Manager, TV Licensing, Bristol BS98 1TL or call 0844 800 6790.
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If you are the licence holder, you may transfer your licence to a new address through this website. You may also contact us by telephone, email, letter or fax to change other information.
If you are not the licence holder, we will ask you to provide proof that the licence holder permits changes to the personal information held in relation to a TV Licence to be changed before we will make the changes requested.
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As a quality control measure, telephone calls made to and from TV Licensing may be recorded or monitored for training purposes to ensure that we continuously improve our customer service standards.
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We will only send text messages, emails or any other types of e-communications to you if you have consented to receiving such communications. When we ask for your consent, we will specifically inform you of the purpose(s) for which we will communicate with you and that the communication will be by email, text message or another e-communication method.
If you have provided your email address or mobile phone number when contacting us, we may send you an email or text message for the purpose of fulfilling your request, for example, to respond to your query or seek more information from you. We will not further use that email address or mobile phone number to communicate with you unless you have also opted in to receive e-communications from us on an ongoing basis.
If you have bought a TV Licence online in the past, we may send you a one-off email to let you know about our enhanced electronic delivery services and to seek your opt in to receive your TV Licence and payment plan (if applicable) by email, as well as other relevant emails.
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If you have signed up to receive text messages such as reminders to pay, please use the contact details provided in the text message or click here for our contact details to let us know that you no longer wish to receive these messages. You may also use these same details to opt out of receiving emails or click on the 'Opt out' link in the email if one is provided.
You can opt out of receiving your TV Licence and payment plan (if applicable) electronically by clicking on this link and following the instructions. You may do so at any time, but, in order to give us sufficient time to process your request, we must receive your request at least four weeks prior to the expiry of your current TV Licence.
If the text message or email that you have received contains information about TV Licensing but has been sent by someone other than TV Licensing (you can tell that the sender is not TV Licensing if another company or organisation is identified in the sender field), you must send your request to opt out to that sender and not to TV Licensing. This is because the message was sent on behalf of TV Licensing, and your personal details, including your mobile phone number and email address, were not disclosed to TV Licensing nor will they be further processed by TV Licensing for this purpose.
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A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it. But, in order to protect your privacy, your browser only permits a website to access the cookies it has sent to you and not any cookies sent to you by other sites.
Many organisations do this whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. If you choose not to accept any cookies, certain personalised services cannot then be provided to you and you may not be able to take full advantage of all our website's features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences (and see below for information).
If you have set your computer to reject cookies, you can still browse www.tvlicensing.co.uk anonymously until such time as you wish to register to receive any services. For further information on cookies, please visit www.aboutcookies.org. This will open in a new window.
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We use two types of cookies: session cookies and stored cookies.
Session cookies: these expire at the end of the user's browser session and can also expire after the session has been inactive for a specified length of time, usually 20 minutes. Session cookies are stored in the computer's memory and are automatically deleted from the user's computer when the browser is closed.
Stored cookies: these are stored on the user's computer and are not deleted when the browser is closed. Stored cookies can retain user preferences for a particular website, allowing those preferences to be used in future browsing sessions.
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Please go to www.allaboutcookies.org.
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We may amend this privacy policy from time to time. New versions will be posted on this website. |
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