'TV Licensing' is a trade mark of the BBC and is used under licence by companies contracted by the BBC to administer the collection of the television licence fee and enforcement of the television licensing system. We (the BBC) are a public authority in respect of our television licensing functions and we retain overall responsibility. We are also the data controller of personal data processed by TV Licensing.
In order to identify you and communicate with you about TV Licensing matters you may be asked to provide:
In addition to the information you provide us directly, we may also record the following information about you or obtain it from third parties:
We will only hold your personal information for as long as it is necessary to do so having regard to the purposes for which it was collected.
We may use the information we have collected for any of the following purposes:
The majority of personal data we hold is processed within the UK. However, some data is processed outside of the European Economic Area. We only allow the processing of personal data outside of the European Economic Area when we are satisfied that there is an appropriate level of protection for our customers’ personal data and where appropriate contractual obligations and safeguards have been put in place.
We will never sell your data to anyone. Any information you provide will only be used by us and our service providers for the purposes of administering TV Licensing. We will not disclose your data to any other third parties without obtaining your prior consent unless we are required or permitted to do so by law (for example, to law enforcement agencies).
We take Information Security extremely seriously. We will take all appropriate measures to ensure that all personal information that is under our control is held securely and in accordance with relevant data protection laws. We use strict procedures and security features to prevent any unauthorised access to, or misuse or loss of, your personal information.
Please note that unless encrypted, email messages are not secure and therefore could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you send to us.
There are a number of different ways you can receive emails from TV Licensing.
When purchasing your licence you can choose to have it sent to you via email. Please see the TV Licensing website for answers to frequently asked questions on receiving your licence via email.
When choosing to pay for your licence via an instalment payment plan, you may choose to have information relating to that payment plan sent to you via email. Customer email addresses will not be sold to anyone. Nor will they be used by, distributed to, or shared with anyone other than the BBC and its service providers in connection with TV Licensing. If you choose to provide us with an email address then it is your responsibility to ensure that it is valid and to notify TV Licensing of any changes. You can change your email address online or via phone or post.
If you provide us with your mobile phone number, we will only use it to contact you via text message if we have your consent to do so.
There are a number of ways in which you can stop (i.e. unsubscribe from) receiving emails and/or text messages from TV Licensing (refer to 5.5.1-5.5.3.). When you unsubscribe from either text message and/or email communications, we will record your decision and will not use your email address or mobile phone number for such messages unless you decide to subscribe to such communications again (refer to 5.6).
You can unsubscribe from email contact at any point (refer to 5.5.3). However, if you do so less than a month before your current TV Licence expires the changes may not come into effect in time to receive a renewal reminder by post so you may still receive your reminder by email. This is because it takes up to four weeks to change your preferences from email to postal communications.
You can unsubscribe from receiving emails from TV Licensing by updating your details via the website and following the instructions.
You can unsubscribe from receiving emails and/or text messages by contacting us either by post at TV Licensing, Darlington, DL98 1TL, or by phoning us on 0300 790 6131. A textphone facility for the deaf or hard of hearing is available on 0300 790 6050.
You may unsubscribe at any time by following the instructions included within any email or text message that we send to you. Please note that a minority of texts and emails (e.g. receipts for electronic payment) will not contain unsubscribe instructions. If the text or email you receive does not contain an unsubscribe link, you are still able to unsubscribe by using the methods set out at 5.5.1-5.5.2.
If you want to start receiving text messages again simply contact us using the methods described in 5.5.2. To start receiving emails again, update your details on the website or contact us using the methods described in 5.5.2.
If you are the licence holder, you may transfer your licence to a new address and perform certain other transactions through our website. You may also contact us by telephone, email or post to change your personal information (some changes may require written confirmation).
If you are not the licence holder but are authorised to update details on the licence holder’s behalf (for example, if you have Power of Attorney), we may ask you to provide proof that the licence holder permits changes to the personal information held before we will make the changes requested.
Please contact us for full details on who is authorised to update another person’s account details on their behalf.
Whilst we make every effort to ensure our records are up to date, we need your help to ensure your information is correctly recorded in our systems. Please inform us, either by post at TV Licensing, Darlington, DL98 1TL, or by phoning us on 0300 790 6131, of any change to your details as soon as is reasonably practicable in order that we may update our records.
If you are experiencing any difficulties in updating your information, please contact the TV Licensing Senior Policy Advisor, BBC TV Licensing Management Team, The Lighthouse, BBC Media Village, 201 Wood Lane, London W12 7TQ.
Under the Data Protection Act 1998 you have the right to request copies of the personal information we hold about you and to have any inaccuracies corrected. This is known as a subject access request. We charge £10 for copies of personal information and you are required to prove your identity with two pieces of approved identification:
We will use reasonable efforts to supply, correct or delete personal information about you on our files. Please address requests for copies of personal information to the FOI Advisor, BBC TV Licensing Management Team, The Lighthouse, BBC Media Village, 201 Wood Lane, London W12 7TQ.
The TV Licensing website includes: www.tvlicensing.co.uk and cashplans.tvlicensing.co.uk.
Technical information is gathered about you without you actively providing it through the use of Internet Protocol (IP) addresses. An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. In most cases an IP address is dynamic (changing from time to time as you connect to the Internet), rather than static (unique to a particular user's computer). We log the IP address of any user visiting the website, but this data is not used to develop a personal profile of you.
We use web analytics to analyse site usage and statistics but this application does not identify any personal information. Using web analytics helps us to understand usage patterns on our website and to make improvements to our service.