Debt advice for customers paying by Direct Debit or payment card

If you're struggling to make your TV Licence payments, you'll find help here with answers to the most frequently asked questions.

 
I’m finding it hard to keep up the payments for my current TV Licence. What can I do?

We know that some customers find paying the licence fee difficult. We will do all we can to help. If you have a question about your payments, please contact us as soon as possible to talk about what to do next.

If you pay for your licence with a payment card, please call 0300 555 0286*

If you pay by Direct Debit, please call 0300 790 6068*.

Lines are open 8:30am to 6:30pm Monday to Friday and 8:30am to 1pm Saturday.

What happens if my account is given to debt collection?

If you have a payment card

  • If you miss payments for your current TV Licence (the licence you have now) you may owe us money.
  • You can pay this debt online directly to TV Licensing.
  • While your account is in debt collection, you will need to keep up with your TV Licence payment plan to stay licensed.
  • If you miss more payments, this money will be added to the amount you owe. You may also be contacted by akinika Debt Recovery Limited, who are authorised to collect payments on behalf of TV Licensing.

We will do all we can to help you stay licensed. You can also get free, confidential and independent advice.

If you pay by Direct Debit

If you miss payments for your current TV Licence (the licence you have now) you may owe us money. akinika Debt Recovery Limited is a licensed debt collection agency that is authorised to collect payments on behalf of TV Licensing. They will work with you to help you pay what you owe.

  • Your Direct Debit with TV Licensing will be cancelled.
  • You will then deal directly with akinika Debt Recovery Limited.
  • Any overdue amount, plus licence payments due while you’re in debt collection, will be collected by akinika Debt Recovery Limited.
  • You should pay akinika Debt Recovery Limited directly. You can also talk to them about the best way to pay what you owe by calling 01772 220954.
  • Once your debt has been cleared, TV Licensing will contact you to set up a new payment plan for your licence. However, if a remaining payment is due within 15 days of your debt being cleared, akinika Debt Recovery Limited will also collect this.

We will do all we can to help you stay licensed. You can also get free, confidential and independent advice.

Can I pay the debt on the TV Licensing website?

If you have a payment card:

Yes, you can make payments towards any debt, or any licence payments due while you’re in debt collection, on the TV Licensing website. You can also pay akinika Debt Recovery Limited directly.

If you pay by Direct Debit:

No, you will not be able to make any payments on the TV Licensing website. Once your account has been given to debt collection you must only deal with akinika Debt Recovery Limited.

What is akinika Debt Recovery Limited?

akinika Debt Recovery Limited is a licensed debt collection agency that is authorised to collect payments on behalf of TV Licensing. It is the only debt collection agency we use. It is regulated by the Financial Conduct Authority for accounts formed under the Consumer Credit Act 1974 (amended 2006).

Does akinika Debt Recovery Limited buy TV Licensing customers’ debt?

No. akinika Debt Recovery Limited is a licensed debt collection agency that is authorised to collect payments on behalf of TV Licensing. It does not buy debt. If you miss the payments towards your current TV Licence (the licence you have now), you may owe money to TV Licensing. akinika Debt Recovery Limited will work with you to help you pay what you owe.

What happens to TV Licensing debt if I am made bankrupt?

If you are declared bankrupt akinika Debt Recovery Limited may continue to contact you directly about your TV Licence payments.

Remember – you need a TV Licence to watch or record programmes as they’re being shown on TV, on any device. This applies even after you have been made bankrupt.

Would you like some more help?

There are some not-for-profit organisations that could help you. Their advice is free, confidential and independent.

  • Citizens Advice – visit your local Citizens Advice Bureau (you can find the address in the phone book) or go to adviceguide.org.uk (England and Wales), cas.org.uk (Scotland) or citizensadvice.co.uk (Northern Ireland).
  • National Debtline – if you live in England, Wales or Scotland, call 0808 808 4000 or go to their website for advice and information.
  • Advice NI – if you live in Northern Ireland, call 0808 801 0665 or go to their website for debt advice.
  • Money Advice Scotland – if you live in Scotland, call 0141 572 0237 or go to their website to find details of debt advice in your area.
  • StepChange Debt Charity (formerly the Consumer Credit Counselling Service) – call 0800 138 1111 or go to their website for debt advice throughout the UK.
  • Credit Services Association – for general help and advice on debt related matters.
  • Money Advice Service – offers free, unbiased advice online.
  • Civil Legal Advice (CLA) – You may be able to get free and confidential advice from CLA as part of legal aid if you’re in England or Wales. Legal aid rules are different in Scotland and Northern Ireland.
  • The Insolvency Service – provides advice to the public on insolvency and redundancy.

You need to be covered by a TV Licence to watch or record live TV on any channel or download or watch BBC programmes on iPlayer.

* The maximum fine in Guernsey is £2,000.

*Calls to our 0300 numbers cost no more than a national rate call to an 01 or 02 number, whether from a mobile or landline. If you get inclusive minutes with your mobile, calls to an 0300 number will be included.

General information about TV Licensing is available in other languages: