I've missed a Direct Debit instalment. What do I do?

We will write to you after your bank has notified us if we are unable to collect a payment from your bank account by Direct Debit.

If we can collect the payment from your bank account again, the letter will show the payment amount and date of your next payment.  However if you prefer you can pay the missed payment by debit / credit card online.  You can also check your payment plan online at anytime, you will need your TV Licence number and bank details to do this.

If we can't try again to collect the payment from your bank account, you will need to provide us with new bank account details or reinstate the old bank details.  The easiest way to do this is online, simply check your payment plan and then follow the instructions provided.  You will need your TV Licence number, the bank details we currently have for your TV Licence and your new bank details to do this.  You can also pay the missed payment by debit / credit card once you have provided your new bank details.

If your Direct Debit scheme is cancelled, you can rejoin the scheme by choosing to renew your TV Licence.

General information about TV Licensing is available in other languages: