TV Licensing won't mail 14m customers this year

Some 14 million households are part of a UK-wide initiative by TV Licensing to deliver better value for the Licence Fee payer, by reducing the number of paper TV Licences issued.

With the cost of the Licence Fee frozen until 2016, the amount people pay for a TV Licence has not changed since 2011.  TV Licensing has written to around 14 million Direct Debit customers letting them know they will no longer receive an annual paper licence as long as they automatically renew and pay on time.

These changes mean it’s important customers notify TV Licensing if they move house or change their personal details.

Stephen Farmer, spokesperson for TV Licensing, said:

We’re always looking to find savings in order to deliver better value for the Licence Fee payer.  By not issuing the annual paper licence to Direct Debit customers TV Licensing will have saved around £5m from the start of the initiative to Charter Renewal in 2016.  Those customers won’t require a paper licence until 2016 as we know their property is correctly licensed and their payment plans won’t change until then.

He added:

Without the yearly postal reminder there is a chance some customers may move house, or update their Direct Debit details and forget to let us know.  Keeping us updated of any change of details is easy and can be completed quickly and safely online or by phone.

Customers can check or update their personal details anytime by visiting www.tvlicensing.co.uk/update or by calling TV Licensing on 0300 790 6112. Customers should update their personal details if they move house, turn 75 or change their bank details or surname so as to remain properly licensed.

The costs saved [through ink, paper and postage costs] by not issuing an annual paper licence to these customers is expected to total £3m over the next three years. The money saved will be used to off-set national rises in postage costs.

ENDS

Notes to editors:
High-resolution images (2MB) are available via Flickr at: http://www.flickr.com/photos/tvlicensing/sets/72157639822424466

For more information, or to request an interview, please call the TV Licensing press office on 020 8752 6606 or email media.enquiries@tvlicensing.co.uk.

Visit the TV Licensing Media Centre at www.tvlicensing.co.uk/about/media-centre to view this press release online. Follow us on Twitter at @TVLicensingNews for updates on the latest news and local advice from our community relations teams, or view our YouTube channel at www.youtube.com/tvlicensing.

TV Licensing aims to make it as easy as possible for people to buy a TV Licence, which is why there are many different ways to pay.
 

  • Online – people are able to pay online at www.tvlicensing.co.uk/pay by Direct Debit or with a debit or credit card
  • Direct Debit - monthly, quarterly or annual Direct Debit payment schemes are available and can be set up online at www.tvlicensing.co.uk/directdebit
  • Over-the-counter – people can pay at any of over 23,500 PayPoint outlets across the country or by cash or credit/debit card.
  • Debit or credit card over the phone - this facility accepts payment from a range of debit cards including Maestro, Delta and Connect
  • By post – send a cheque made payable to TV Licensing to: TV Licensing, Darlington, DL98 1TL

To find out more about paying in weekly instalments over the counter, online, by SMS or by phone on the cash payment plan, call 0300 790 6078 or visit www.tvlicensing.co.uk/cashplans

For more information about any of our payment options and concessions, to set up Direct Debit payments or to pay by debit or credit card please visit www.tvlicensing.co.uk or call 0300 790 6112.

‘TV Licensing’ is a trade mark of the BBC and is used under licence by companies contracted by the BBC to administer the collection of television licence fees and enforcement of the television licensing system. The majority of administration is contracted to Capita Business Services Ltd. (‘Capita’). Over-the counter services are provided by PayPoint plc (‘PayPoint’) in the UK mainland and Northern Ireland, and by the Post Office in the Isle of Man and Channel Islands. Marketing and printing services are contracted to Proximity London Ltd. Media services are contracted to Mediaedge: CIA International Limited ("MEC"). The BBC is a public authority in respect of its television licensing functions and retains overall responsibility.

General information about TV Licensing is available in other languages: